Job Description

Trioptics (http://www.trioptics.com) is a world-leading, innovative and fast-growing provider of optical test and manufacturing equipment with an international footprint and user base.

We are currently expanding our US operations and are looking for highly driven and motivated

SERVICE AND APPLICATIONS ENGINEERS

for our teams in Rancho Cucamonga, CA or Rochester, NY offices.

In your role as Service and Applications Engineer, you are working with both our customers and our internal R&D teams to make sure our customers get the optimal Trioptics solution for their application.

You are involved in all stages of the sales process: from discussing applications with customers, proof-of-concept studies, discussing instrument configurations, installation and training at the customer site to after-sales support. We expect you to establish and maintain strong working relationships throughout all levels of the internal and external organizations.

JOB RESPONSIBILITIES:

• Identify customer's needs and sales opportunities and suggest technical solutions for optical metrology and production equipment
• Travel to customer sites to perform installations, training, calibrations, equipment moves, repairs, maintenance and other required product support services
• Maintain expert level of product and application knowledge for several Trioptics product lines
• Maintain accurate records of work performed
• Resolve customer service issues or difficulties
• Maintain professional business relationships with customers
• Provide status of ongoing projects and future projects

REQUIRED QUALIFICATIONS:

• BA/BS in Optics, Physics, Mechanical or Electrical Engineering or equivalent successful experience in an Optics industry role
• Minimum 3 years industry experience, preferably in an Optics field
• Ability to read and understand optical, mechanical and electrical drawings and documentation
• Strong communication, interpersonal and organizational skills
• US citizenship is required in compliance with ITAR regulations
• 30%-50% travel is required
• Practical knowledge of Trioptics instruments is a big plus
• Customer Service or Sales Support experience preferred
• Background in optics and optical manufacturing preferred

We believe our success depends on the quality of our people - if you are a highly motivated individual who enjoys working in a fast-paced, innovative, and challenging environment, we are interested in speaking with you!

We offer a competitive salary, a comprehensive insurance package and a 401(k) plan.

Please send your resume/CV to hr@trioptics-usa.com.

Company Description

Trioptics (http://www.trioptics.com) is a world-leading, innovative provider of optical test and manufacturing solution provider with an international footprint and user base. We work with all big players in the optical industry, from consumer products to automotive cameras to aerospace/defense.