Job Description

JOB DESCRIPTION:​

• Operate and manage customer service account in WeChat and other platforms; proactively communicate with potential customers to complete first-round touch base; create WeChat group chat to connect customers with Leasing Consultants and track the leasing process.
• Complete information and data recording, sorting and inputting; supervise the data accuracy of potential and current tenants; maintain and update worksheets such as sales tracker.
• Communicate with colleagues effectively with a timely manner, draft and confirm lease contracts based on leasing cases, and send the final lease to tenants; sort and archive all documents including but not limited to contract, customer documentations, and screening reports.
• Respond to emails from tenants and potential customers; answer phone calls, note issues, correspond issues in a professional manner and report them to different stakeholders to solve the problems.
• Assist with administration works for the Property Management department, such as copying keys, checking & move-out process, and inspection.
• Coordinate meeting rooms and initiate meeting minutes and other reports
• Collect, sort, and archive other internal documents and deal with all paperwork; manage office logistics, packages, and supplies.
• Support other tasks as assigned.

REQUIREMENT:

• Bachelor’s degree or above is required; Major in Business Administration, Administration Management or Public Policy Administration is preferred
• 1 year or above administration and office operation or related experience
• Demonstrable competency with computers and office software (MS Word, MS Excel, etc.).
• Basic data collection, processing, and analysis ability; have the sensitivity of number and be Detail-Oriented
• Be self-motivated and demonstrate proactive participation
• Excellent communication and written skills
• Show patience and advanced customer-oriented recognition

Company Description

Tripalink, founded in 2016, is a product-and community-focused residential co-living company with a unique and integrated business model being a property operator and a real estate developer. Tripalink has entered 7 major cities in the US and is managing over 3000 bedspaces. In 2020, Tripalink will expand to 30 cities, operate over 10k bedspaces, and enrich millennials' lives with its coliving services on a larger scale.