Job Description

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

Since 2001, Triton Technologies has been an industry leader in customer experience outsourcing and business development solutions for B2B and B2C global companies and organizations. As a full-service contact center and BPO, Triton has inspired their clients to leverage our experience and go beyond a typical call center teleservice role. Triton brings structure, implementation, campaign measurement and program enhancements to each client relationships’ business objective. Outsourcing your customer support and BPO is seamless and impactful with Triton. At Triton, we have one objective, which is to create amazing experiences for customers and future customers via our multichannel solutions: phone, online, mobile SMS/text or automation (IVR, messaging). Every business solution is custom designed to your business objective; from acquisition to lead generation, sales to product insights and customer care, Triton is ready to be your customer relationship management and back-office support.