Job Description

POSITION DESCRIPTION

Compensation: Starting at $18/hour

Benefits: Yes

Status: Full-time, entry level

Location: Lexington, KY

Date: 2021

JOB SUMMARY

The Triton Airways Customer Service Associate (CSA) will provide general customer service assistance and front desk administration in its private terminal. The CSA will attend to the terminal and ensure security protocols, answer phone calls, greet visitors, do light clerical tasks, and keep the terminal/facility neat, clean, and orderly. You are the right candidate if you are known for your hospitality, have discretion, good judgement, and good social skills. First and second shifts are available that include 6:00 am to 3:00 pm and 1:00 pm to 10:00 pm. A part-time position is also available.

DUTIES AND RESPONSIBILITIES

• Greet customers in a friendly, professional manner
• Support pilots and customers as needed including making reservations as required
• Terminal greeting and preparation for customers
• Provide timely feedback to the company regarding service failures or customer concerns
• Maintain, stock, and oversee a neat work area at all times to include front desk, lobby, restrooms, and all airport terminal amenities
• Must be able to work flexible hours including evenings, weekends, and holidays

COMPETENCIES AND QUALIFICATIONS

• Customer-focused with a service mentality
• Excellent communicator with customers and employees in person, on phone, by text and email, and through radio communications
• Strong computer skills including Microsoft office products
• Aviation enthusiast preferred but not required
• Well organized and a self-starter with attention to detail
• Pass FAA Drug and Alcohol testing, background checks and submit to random drug test when required

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

• Must be able to lift, push and pull 25 pounds
• Extended standing including to greet customers
• Ability to walk sometimes extensively and go up and down stairs

Company Description

Headquartered in Lexington, KY at the Bluegrass Airport, Triton Airways, LLC is a luxury brand with a fleet of Jets and King Air's that offers private charter and aircraft management services. The company is proud to offer VIP, white-glove service to its high net worth, retail customers. Triton Airways is also the FBO in Hazard, KY, with a flight school and has a presence in Tri-Cities, Tennessee.