Job Description

SUMMARY

Responds to customer calls, assessing a customer's issue(s) and determine the most effective solution(s) to resolve a customer's problems. Troubleshoot product complaint calls.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned.)

·         Clear and eloquent communication skills required.

·         Answer inbound and outbound calls/emails in a timely and friendly manner

·         Evaluate problems and complaints of the callers and provide proper solutions to them

·         Respond to the needs of customers

·         Research needed information using available resources

·         Provide product training and troubleshooting for all Trividia Health products

·         Critical listening to determine customers issues

·         Logical call handling

·         Route calls to other team members whenever needed

·         Advanced computer and typing skills for logging customer interactions into a Complaint Handling database.

·         Follow-up on customer calls

·         Self-starter and responsible for daily tasks

·         Responsible staying update with new procedures and processes

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

·         Associate degree or equivalent from two-year college or technical school preferred.

·         1-2 years call center  experience preferred. )

·          Prior healthcare related call center experience preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence accurately.  Ability to communicate effectively on the phone talking to customers. Being bilingual in Spanish a plus. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  Specific vision abilities required by this job include close vision.

EQUAL OPPORTUNITY EMPLOYER: Trividia Health, Inc. is an Equal Opportunity, Affirmative Action, E-Verify employer. Employment decisions for all applicants and employees will be made without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, marital status, veteran status, disability, or other characteristics protected under local, state or federal law.