Job Description

WE ARE SEEKING ETHICAL AND RELIABLE CUSTOMER SERVICE REPRESENTATIVES IN LOS ALAMITOS

Trojan Professional Services, Inc. is seeking qualified temp-to-hire- Customer Service Representatives to work in our Client Service Department. This is a call center environment involving heavy phones and research. Employees make outbound calls researching dental insurance information.

This position requires excellent customer service and good listening skills; attention to detail; and must be able to communicate clearly verbally and in writing.

OUR EMPLOYEES HAVE AN ATTITUDE OF SERVICE TOWARDS EACH OTHER AND CLIENTS.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Research dental plans and communicate with clients according to department specifications.

Answer phone calls from clients; data enter dental benefit requests.

Meet department production guidelines.

Adhere to quality assurance guidelines.

Assist other employees as needed with researching and communicating.

Attain the highest level of knowledge regarding researching, communication and customer service.

Coping with job stress, getting along with customers and co-workers, accepting criticism, staying alert while on duty.

Must be accountable and be able to work independently in a remote work setting until further notice.

Handle fax requests through the fax request program.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Responds promptly to customer needs.

Interpersonal Skills - Keeps emotions under control.

Diversity - Shows respect and sensitivity for cultural differences.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listen and gets clarification; Respond well to questions; Shares expertise with others.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar.

Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit.

Quality - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Organizational Support - Follows policies and procedures; Supports organization's goals and values.

Judgment - Exhibits sound and accurate judgment.

Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.

Quantity - Strives to increase productivity.

Adaptability - Adapts to changes in the work environment.

Attendance/Punctuality - Has acceptable, regular and predictable attendance.

Dependability - Follows instructions, responds to management direction.

Initiative - Seeks increased responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED); or a minimum of one year related experience and/or training; or equivalent combination of education and experience.

One year dental front office experience or trade school preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as procedure manuals. Ability to write simple correspondence.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of personal computers in a Windows environment.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, talk or hear. The employee is frequently required to stand; handle or feel objects; use finger dexterity and wrist repetitive motion. The employee is occasionally required to reach with hands and arms.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

We are an equal opportunity employer. This is a temp- to-hire position. All applicants will be referred to a hiring agency.

4-6 WEEK TRAINING WILL BE PROVIDED.

THIS IS A TEMP-TO-HIRE TELECOMMUTE/REMOTE POSITION, UNTIL FURTHER NOTICE DUE TO COVID-19.

All applicants must pass a pre-employment drug and background screening to be eligible for employment with the hiring agency.

COVID-19 considerations: This is a temp remote position due to COVID-19, you may be subject to return to onsite location.

Company Description

Trojan Professional Services, Inc. was founded in 1976. To become part of Trojan means that we hold ourselves to a higher standard. We value honesty, integrity, dependability and respect. Our Mission Statement: Accelerating dental practices to excellence by providing services that increase case acceptance, production, collections, and profits. Core Values : To become a part of Trojan means that we hold ourselves to a higher standard. Trojan employees are compelled by the need to set and accomplish goals. We are hard-working and ambitious. We hold each other accountable while being supportive and responsible for our own actions. Communicating effectively and transparently is invaluable in our workplace and we believe in continuous growth and improvement. We will do the right things under all circumstances, exhibit positive behavior, and resolve to grow personally and professionally. We sincerely care for our teammates and our customers. Vision: To be known as an industry leader for providing outstanding services that improve the value of a dental practice. Visit us at www.trojanonline.com.