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Weekend Guest Service Representative

Tru by Hilton

Weekend Guest Service Representative

Madison, WI
Part Time
Paid
  • Responsibilities

    The Tru Madison West is hiring a Weekend Guest Service Representative! Some training for Night Audit shift will be included.

    North Central Group maintains high standards of cleanliness and hygiene at our properties and have taken additional measures to make our protocols even more rigorous. Click here for more information on what our properties are doing to keep you safe.

    Our team members are the foundation of our company's commitment to excellence. North Central Group takes great pride in the inclusive culture we have created across our portfolio of exceptional properties. Join our family owned business where we create a fun, safe and supportive environment for our team members to thrive and grow in.#whyNCG:

    Mission and Core Value: At NCG, we strive to be the best and offer you the best career

    Room to Grow: Learn from the best in a friendly and positive work environment and gain the confidence to provide exceptional service

    NCG Cares: As a family-owned business, each Team Member is an extension of the NCG family

    There is always time for fun: We celebrate our Team Members and reward their successes

    Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, health benefits plans and more!

    Our friendly Guest Service Representatives provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.

    Responsibilities:

    Greet and interact with guests in a warm, friendly and professional manner

    Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs

    Promptly handle guest service requests and guest complaints to meet and exceed guest expectations

    Work in cooperation with other departments to ensure a positive guest experience

    Use computer system to make reservations, check-in and check-out guests and process payments

    Perform tasks such as answering phones, maintain a cash drawer, operate office equipment

    Ensure safety and security of the property, staff and guests

    Qualifications:

    Motivated to maintain excellent customer service reputation

    Strong oral and written communication and interpersonal skills

    Strong attention to detail, organization and follow-up abilities

    Ability to work effectively and efficiently in a fast-paced setting

    Reliability and honesty

    Desire to contribute to a supportive and effective team

    Availability to work a flexible schedule between days, nights, weekends and holidays is a plus

    With nearly 40 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests, clients and to the communities in which we live and work. Our company operates 25+ award-winning properties in five states within the Marriott and Hilton family of brands.  Check out our jobs at www.ncghotels.com/careers and join our growing team!

    North Central Group is an Equal Opportunity Employer.