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Full Time Room Attendant- Tru by Hilton

Tru by Hilton Charlotte/Ayrsley

Full Time Room Attendant- Tru by Hilton

Charlotte, NC
Full Time
Paid
  • Responsibilities

    SUMMARY: Under general supervision, Room Attendants are responsible for the cleanliness of guest rooms, hallways, and public areas in the hotel. Responsibilities include: servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies. This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form, and the ability to bend, lift, and be standing or walking all day.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    Duties include but are not limited to:

    Complete full service for assigned number of rooms within allotted time.

    Strips and makes all beds in guestrooms according to company standards.

    Cleans hotel according to standards and within required timeframes to include but not limited to: making beds, dusting furniture, sweeping, washing walls, scrubbing floor, washing windows, doors panels and sills; emptying trash, vacuuming carpets, upholstered furniture, and draperies; cleaning bathroom sink, toilet and tub/shower stalls.

    Replenishes supplies such as bathroom necessities, drinking glasses and writing supplies.

    Transports trash and waste to disposal areas.

    Uses all materials, chemicals and tools safely to avoid injury, waste, unnecessary damage or accidents.

    Keeps housekeeping supply cart neat and organized at all times.

    Maintains guest hallways neat and free of linen at all times.

    Checks all equipment prior to and after use to ensure that it is in good working order.

    Follows guest identification procedures before letting persons into guest rooms.

    Ensures all lost and found items are logged appropriately

    Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.

    Knowledge of hotel facilities (Business Center, Fitness Center, Pool, Meeting Space, Parking Lot).

    Aids guests in locating other areas of the hotel (walk them to destination if possible).

    Follows all company safety and security policies and procedures; reports accidents, injuries, and unsafe work conditions; completes safety training and certifications.

    Follows all company policies and procedures; ensures clean uniform and professional personal appearance; maintains confidentiality of proprietary information; protects company assets.

    Be pleasant, smile and greet all guests, using surnames when obtained.

    Actively engages guests. Identifies the needs of our guests and meets these needs, aiming to exceed expectations at every opportunity.

    Delivers personalized, memorable guest experiences.

    Assists laundry as assigned.

    Performs other duties as required within the scope of responsibility.

    MINIMUM QUALIFICATIONS

    To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience: High school diploma or GED preferred. Some hotel experience preferred - minimum 3 months. Ability to manage priorities and be able to adapt to meet the diverse needs of our customers. Excellent guest services skills required.

    License/Certification: A valid driver's license is preferred.

    Language Skills: Ability to exercise excellent communication, organization, time management and listening skills. Fluency in a second language is an advantage.

    Reasoning Ability: Ability to apply common sense to guest oriented situations. Must have a sense of urgency.

    PHYSICAL DEMANDS AND WORK ENVIRONMENT

    The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting. Lift, carry, and place objects weighing up to 30 lbs without assistance. Push/pull objects weighing up to 75 lbs without assistance. Varying schedule to include evenings, holidays and extended hours as business dictates. The noise level in the work environment is usually moderate.

    DISCLAIMER AND ACKNOWLEDGEMENT

    The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.