Job Description

Job details

Job Type Full-time Salary $22 - $25 an hour

Number of hires for this role 10+

Full Job Description

TruBridge,a Healthcare IT company, is seeking applicants for a Remote Customer Service Representative position. If you’re looking for a new challenge with a national leader in healthcare software, then take a look at TruBridge. Job Description: This position is responsible for assisting individuals with medical billing questions and processing payments through incoming and outgoing calls while maintaining a professional level of customer service. WORK SHIFT: 9AM - 6PM or 11AM - 8PM

Essential Duties and Responsibility: • Makes outbound courtesy calls to patients to ensure they are receiving their statements, answer any questions about their account(s) and reach a payment resolution against their account(s) • Receives incoming calls from patients to answer their questions and reaches payment resolution against their account(s) • Responsible for consistently meeting production and quality assurance standards • Processes credit card payments accurately against the patient's account(s) • Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer • Protects customer information by keeping all information confidential- Processes miscellaneous paperwork • Updates job knowledge by participating in educational opportunities

Technical Specifications: • Base download/upload internet speed of at least 5Mbps SATELLITE/HOT SPOT INTERNET IS NOT ACCEPTABLE. • Quiet, dedicated space to work

Why Should You Join Our Team? • Earn Paid Time Off and Company Paid Holidays • Medical, Dental and Vision Insurance • Company Paid Life and AD&D Insurance • Company Paid Long-Term Disability Insurance • Voluntary Short-Term Disability, Accident insurance, ID Theft Insurance • Flexible Spending or Healthcare Savings Accounts • 401K Retirement Plan • Business Casual Dress (yes, you can wear jeans to work!) • Educational Opportunities

Education: • High school or equivalent (Preferred)

Job Type: Full-time

Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible spending account • Health insurance • Life insurance • Paid time off • Paid training • Vision insurance • Work from home

Schedule: • Monday to Friday Work Location: • Fully Remote Salary $22 - $25 an hour