Job Description

ABOUT US:

TruHearing is a friendly, customer-focused organization that makes a real difference in people’s lives. We help people afford hearing aids by working with insurance companies, hearing aid companies, and healthcare providers across the country to reduce prices and expand access to care. Our employees enjoy a positive working environment and opportunities for advancement. We offer a comprehensive benefits package, including an on-site fitness center, reduced pricing on UTA passes with easy access to Front Runner, educational assistance program, seasonal company parties, and more. Join a company recognized in the Salt Lake Tribune as one of Utah’s Top Workplaces

ABOUT THE POSITION:

The Provider Support team focuses on delighting and assisting our provider network. Our network of over 6,000 contracted providers is integral to our success as they are the primary face of TruHearing to our customers. The Provider Support team exudes TruHearing DNA when communicating with the providers, assisting with any request, as well as training them on Echo to become self-sufficient. A Provider Support Agent’s tasks may include: inbound calls, outbound calls, e-mails, chats, and other side projects assigned by their Coach

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Work in a fast-paced environment taking inbound calls and accomplishing other tasks between calls, adhering to schedule, helping to hit company SLA benchmarks, while maintaining 90% quality scores
• Meet with Coach for a weekly one-on-one; accomplishing all goals set and meeting expectations set by Coach
• Show continuous effort on company values, especially “Improve.”
•  Ability to consistently exude TruHearing DNA (top-level customer service) on all calls, e-mails, chats, as well as internal company interactions
• Establish and build relationships with providers in our network for ongoing training and support
• Complete weekly Bridge courses by Friday of each week along with any other company Bridge courses
• Collaborate regularly with team members and other departments
• Maintain and handle PHI according to TruHearing best practices
• Complete all tasks assigned by Coach by the deadline

QUALIFICATIONS:

• Minimum education: high school diploma or equivalent
• Great communication and phone skills
• Ability to diffuse difficult situations in a patient and helpful manner
•  Advanced problem solving abilities and ability to work independently
• Team player that is self-motivated, persistent, and proactive in driving results but can be creative and flexible in overcoming obstacles
• Organized and methodical about managing multiple tasks simultaneously

EQUAL EMPLOYMENT OPPORTUNITY

TruHearing is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.

BENEFITS:

TruHearing offers a complete and generous compensation and benefits package including health coverage, a fully vested 401k match, education assistance, fully paid long and short-term disability, paid time off and paid holidays. TruHearing is conveniently located across the street from the Draper FrontRunner station and subsidizes the cost of a UTA pass with access to Front Runner, TRAX and regular bus service – employee cost is less than $2 per day. TruHearing also offers an onsite fitness area and other recreational areas to help you relax and perform your best. You’ll work in an exciting and fun environment and have the opportunity to grow with us. 

Company Description

TruHearing is a friendly, customer-focused organization that makes a real difference in people’s lives. We help people afford hearing aids by working with insurance companies, hearing aid companies, and healthcare providers across the country to reduce prices and expand access to care. Our employees enjoy a positive working environment and opportunities for advancement. We offer a comprehensive benefits package, including an on-site fitness center, reduced pricing on UTA passes with easy access to Front Runner, educational assistance program, seasonal company parties, and more. Join a company recognized in the Salt Lake Tribune as one of Utah’s Top Workplaces!