Reporting to the Manager of IT Applications Support, the IT Applications Engineer is part of a a 3rd tier support team which consists of developers with business application expertise who assist business stakeholders, as well as direct sales agents, with various application and data correction issues. In addition, they provide application deployment support, maintenance, modernization, and primary research of technical issues. The engineer may also assist with special projects for clients such as researching data issues, researching and implementing new integrations, or developing and implementing processes to manipulate data per customer requests.
Required Skills
- Ability to task switch effectively based on business priorities
- Team player with strong communication and interpersonal skills
- Communicate effectively with technical/non-technical audiences
- .Net Framework (4.0+) - C#/VB
- Extensive knowledge about API’s, Experience in SOAP and RESTful APIs
- MVC, WCF, Web Services, XML
- Experience with public cloud services (Ideally AWS or Azure)
- Extensive knowledge of Scripting languages such as Python or PowerShell
- Windows administration including IIS and Active Directory
- Knowledge in best practices for infrastructure security and performance
- Team Foundation Server or equivalent configuration management tool
- Experience with relational databases, Microsoft SQL Server 2005 or higher – SSIS, SSRS
- T-SQL: stored procedures, functions, views, triggers
- Advanced technical trouble shooting and data analysis and issue resolution skills
- Working knowledge of systems development life cycle and use of structured methodologies and techniques
- Proven experience in meeting deadlines and managing multiple priorities
- Strong technical, analytical and communication skills
- Insurance industry experiences in life, health and annuity a plus
Required Experience
- 5+ years of experience in development using .NET (C#/VB/VB.NET)
- 5+ years of experience with relational database such as SQL Server 2005 and above
- Experience with Windows infrastructures, CI/CD tools, scripting such as JavaScript, Python, PowerShell and Agile workflow methodologies
- Timely project reporting including weekly status reports to senior Globe Life management for all key initiative projects.
- Drive out legacy technical debt to ensure all applications are on supported technologies.
- The setup and maintenance of agile, cost effective, development environments leveraging existing SDLC tools and identifying new tools and processes where needed.
- All enhancements must include thoroughly documented code and operational procedures
- Effectively balance the workload among team members.
- Provide constructive feedback and mentoring on a regular basis and preparation of formal performance reviews on an annual basis.
- Disaster recovery plans and tests must be engineered and completed on an annual basis (at a minimum) for all applications identified as critical to the operations of the business.