Job Description

Hello! We are seeking a Network Support Analyst to join our growing team in Memphis helping support a variety of our client projects.

RESPONSIBILITIES:

• Respond to technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access.

• Identify and resolve hardware, software, and/or networking issues by conducting tests, analyzing the problem, and provide suggestions for solutions.

• Install new hardware systems, software upgrades or networking cables.

• Provide technical and/or operational training as needed.

• Document hardware configuration information, software configuration administration, network performance and network layouts on a regular basis.

• When necessary, travel to the Clients’ offices or server locations for hardware and network malfunctions.

QUALIFICATIONS:

• 3+ years of experience as a Network Support Analyst or Network Engineer

• Bachelor's Degree in Information Technology or related field or relevant experience

• Strong understanding of network infrastructure and network hardware

• Ability to think through problems and visualize solutions

• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers

• Knowledge of application transport and network infrastructure protocols

• Ability to create accurate network diagrams and documentation for design and planning network communication systems

• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources

• Ability to work with all levels of staff within and outside of IT and outside the organization

• A self-starter able to work independently but comfortable working in a team environment

• Good analytical and problem-solving skills

• LAN and WAN experience

• Network security experience a plus

ABILITY TO WORK 3RD (OVERNIGHT) SHIFT A MUST

Company Description

True is a certified woman-owned IT services company dedicated to our motto of being True to our People and True to our Clients. We are a single source provider with services including Managed Services, flyby®, Business Process Outsourcing, Help Desk Outsourcing, and Retail Solutions, and our clients range across multiple industries and various locations around the globe. At True, We Advise. We Train. We Do. For more information, please visit www.truegroup.net.