Job Description

SALES AND CUSTOMER SERVICE POSITION, SALES EXPERIENCE IS REQUIRED

TRUE NETWORK SOLUTION, INC.

POSITION SUMMARY: *We’re looking for a passionate go-getter who can help customers sort through technology service options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants build trust, explain services and strive to meet all of the customer’s needs. As our in-store (Walmart) Service Pro, you will interact with customers shopping for technology and help them find the complete service solutions, such as 24/7 In-Home Tech support and device set-up.*

WHETHER YOU ARE CRAZY ABOUT TECH STUFF OR SIMPLY LIKE LEARNING NEW THINGS, WE CAN HELP YOU ACHIEVE A FULFILLING CAREER. WHATEVER YOU WANT, WE HAVE IT: ADVANCED SERVICE SOLUTION TRAINING, ON-THE-JOB-SALES TRAINING, ADDITIONAL EARNING OPPORTUNITY WITH COMMISSION AND BENEFITS. DO NOT MISS THIS OPPORTUNITY TO SOLVE PROBLEMS AND KICK START YOUR CAREER!

OUR MOST SUCCESSFUL SALES EXPERTS TYPICALLY DEMONSTRATE:

• ENTHUSIASM AND PASSION FOR PEOPLE AND TECHNOLOGY
• ABILITY TO UPSELL AND TRANSITION WARM LEADS INTO ACTUAL SALES
• ORGANIZED, SELF-MOTIVATED, AND STRONG COMMUNICATION SKILLS

BASIC REQUIREMENTS:

• HIGH SCHOOL DIPLOMA OR EQUIVALENT
• MINIMUM OF 6 -12 MONTHS WORKING EXPERIENCE IN THE RETAIL INDUSTRY
• 2+ YEARS OF CUSTOMER SERVICE EXPERIENCE
• BASIC KNOWLEDGE AND EXPERIENCE W/ COMPUTERS, PHONES, TABLETS, AND CONSUMER ELECTRONICS
• BASIC KNOWLEDGE AND EXPERIENCE W/ MICROSOFT OFFICE APPLICATIONS SUCH AS WORD, OUTLOOK, EXCEL, POWERPOINT, ONENOTE, ONEDRIVE AND RELEVANT SOFTWARE APPLICATIONS
• MUST PASS COMPREHENSIVE BACKGROUND CHECK AND DRUG SCREEN

PREFERRED REQUIREMENTS:

• BASIC KNOWLEDGE OF TABLETS AND CELL PHONES (EX: IPHONES, IPADS)
• BASIC KNOWLEDGE OF SMART HOME PRODUCTS SUCH AS, ALEXA, GOOGLE HOME, MESH NETWORKS, DOORBELL CAMERA, SMART PLUGS ETC.
• BILINGUAL SPANISH-SPEAKING PREFERRED

PRIMARY RESPONSIBILITIES AND DUTIES:

1. SOLUTION-SELLING A. PROVIDE COMPREHENSIVE PRODUCT AND SERVICE SOLUTIONS FOR CUSTOMERS BUYING NEW TECHNOLOGY. B. ASSIST CUSTOMERS AT THE COUNTER AND OVER THE PHONE WITH COMPUTER RELATED QUESTIONS. C. RESEARCH AND RESOLVE CLIENT ISSUES BY COMPLETING BASIC DIAGNOSTIC TEST TO DETERMINE PRODUCT NEEDS D. ANALYZE AND DIAGNOSE COMPUTER SYSTEMS TO DETERMINE PRODUCT NEEDS AND SERVICE SOLUTIONS. E. REACH AND SURPASS TARGET REVENUE FOR SALES OF SERVICE SOLUTIONS. *F. FACILITATE IN-STORE SALES, UPGRADES, INSTALLATIONS, AND SERVICES.*

2. CELL PHONE REPAIR / COMPUTER HARDWARE A. PERFORM CELL PHONE SCREEN REPAIR ON VARIOUS OEM DEVICES. B. PERFORM CELL PHONE BATTERY REPLACEMENT ON VARIOUS OEM DEVICES. *C. PERFORM TABLET LCD REPLACEMENT/BATTERY REPLACEMENT*

D. ASSIST CLIENTS AND ANSWER INQUIRIES WITH COMPUTER HARDWARE AND SOFTWARE ISSUES. E. INSTALL COMPUTER HARDWARE FOR UPGRADES / REPAIR. *F. EXPLAIN SERVICES/REPAIRS TO CLIENTS.*

3. CUSTOMER SERVICE A. EXCELLENT CUSTOMER SERVICE SKILLS TO COMMUNICATE CLIENT NEEDS EFFECTIVELY AND PROVIDE QUALITY SERVICE B. INTERACT WITH CLIENTS; COMMUNICATING TECHNOLOGICAL ISSUES MEANWHILE SEARCHING FOR SOLUTIONS. C. COMMUNICATE AND EDUCATE CUSTOMERS ON PROPER AND OPTIMAL USE OF THEIR NEW PRODUCT. D. DAILY COMMUNICATIONS WITH MANAGEMENT TO ENSURE QUALITY IN SERVICE AND CUSTOMER SATISFACTION. E. DEMONSTRATE PROFESSIONAL COURTESY TO ENSURE A COMFORTABLE ENVIRONMENT FOR CLIENTS. *F. EXCEL AT INITIATING AND CLOSING SALES TRANSACTIONS AND PROVIDING SOLUTION-DRIVEN CUSTOMER SERVICE.*

5. TECHNICAL SUPPORT A. PROVIDE TECHNICAL SUPPORT TO ENSURE CLIENT COMFORT WITH PURCHASED ELECTRONICS. B. WORK IN A FAST-PACED RETAIL ENVIRONMENT PERFORMING COMPUTER-RELATED SERVICES AND TECHNICAL SUPPORT. C. PROVIDE TECHNICAL SUPPORT TO END-USERS IN HARDWARE/SOFTWARE PROFICIENCY AS NEEDED. D. PROVIDE TECHNICAL SUPPORT TO ASSOCIATES, CLIENTS, AND INSTALLERS AS IT RELATES TO RESOLVING SERVICE ISSUES. F. CONNECT CLIENTS WITH APPROPRIATE TECHNICAL SUPPORT FOR MORE INTENSIVE ASSISTANCE *G. WORK IN A TEAM-ORIENTED ENVIRONMENT TO PROVIDE CUSTOMERS WITH TECHNICAL SUPPORT AND PC REPAIR.*

SALARY:

• PAY $11.00-$12.00 PER HOUR
• JOB TYPES: FULL-TIME, PART-TIME
• ADDITIONAL EARNING OPPORTUNITIES WITH COMMISSIONS

BENEFITS:

• 401(K)
• DENTAL, HEALTH, AND VISION INSURANCE
• PAID TIME OFF

SCHEDULE:

• MONDAY TO FRIDAY
• WEEKENDS

JOB TYPES: FULL-TIME, PART-TIME

Job Types: Full-time, Part-time

Pay: $11.00 - $12.00 per hour