Job Description

We are hiring a Customer Service Representative to join our team on a full-time basis. The Customer Service Representative provides dedicated customer support while communicating effectively, and accurately recording customer concerns. This position will require clear and professional communication skills, advanced troubleshooting abilities and in-depth knowledge of current hardware and software components. The ideal candidate will a passion for working in a partnership with customers to problem solve effectively, efficiently and with maximum customer experience scores.

DAILY CUSTOMER SERVICE REPRESENTATIVE DUTIES:

• Maintain a professional manner during all conversations with customers
• Review customer transaction records
• Provide sales support
• Demonstrate solid troubleshooting skills when issues arise
• Maintain a reliable working knowledge of customer information
• Effectively handle a number of competing priorities

REQUIRED CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS:

Customer satisfaction is at the core of what we do. Qualifying applicants will possess the following attributes that lend to their ability to succeed in this customer-oriented role:

• Associate's degree or higher preferred
• Previous experience in customer service or a customer facing role
• Strong computer literacy is required
• Ability to communicate clearly and effectively via written and verbal channels
• Excellent multi-tasking skills

We believe in a customer-centric approach. If you enjoy providing support and helping others, please submit a resume to apply.

Company Description

We’re proud of the high standards we’ve set for our team. Our priorities are to help brands grow through targeted marketing while ensuring consumers enjoy a positive product experience and excellent service. These are our duties at True North Marketing, and they are reflections of our firm’s core values, which each of us has pledged to uphold: STAY HUMBLE | THINK BIGGER | PAY IT FORWARD TRUSTWORTHINESS | AMBITION