Customer Service and Sales

True Vision Enterprises

Customer Service and Sales

Anaheim, CA
Full Time
Paid
  • Responsibilities

    CUSTOMER SERVICE ASSOCIATE

    Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

    RESPONSIBILITIES:

    • Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
    • Work on special short-term projects to offer customized support for new products or products at end-of-life
    • Monitor customer satisfaction levels and develop methods for increasing them
    • Assist in creating ways for delivering excellent customer service to irate or problematic customers

    QUALIFICATIONS:

    • High school diploma/GED required (College degree preferred)
    • 2+ years experience in a customer service role
    • Proficiency with MS Office
    • Ability to work well in a team environment
    • Strong sense of professionalism and discretion required

    BENEFITS: The management team offers an environment where our associate's ideas are not only heard but implemented. As a company, we offer advancements base solely on individual performance.

    • Full paid training
    • Full time / Part Time
    • $13-$17/hourly
    • Weekly bonuses
    • Major Holidays off
    • Advancement Opportunities
    • Travel opportunities
    • Medical insurance