CANDIDATES MUST RESIDE IN ONE OF THE FOLLOWING STATES: TEXAS, TENNESSEE, GEORGIA, OKLAHOMA, ALABAMA, AND MICHIGAN

Our product is our people and we're committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you're doing valuable work and discovering something new every day—even if you have a tenured career?  You're a TruePointer if you're nimble and can hustle - our clients and our team move quickly!   

You must value generating meaningful results and be someone who solves problems and takes action! You'll join an award-winning team. We're a proud two-time Top 100 PR agency in the U.S. and a four-time Inc. 5000 fastest-growing company.  

We've had a remote and hybrid office environment before it was popular. We understand the demands of 24/7 agency responsibilities and give our team the flexibility to manage their work and life. Some of our favorite perks are competitive health benefits with concierge service, 401K profit sharing and competitive matching, consistent professional development, our annual agency summit, weekly team lunches, parties and every 5 years sabbatical.

REQUIRED SKILLS: Experience with analyzing data to provide clients with actionable insights and strategic recommendations, hands-on experience with social media analytics and listening platforms, ability to identify industry trends and make informed recommendations  

PLATFORM EXPERIENCE: Social analytics and listening platforms (i.e., Sprinklr, ListenFirst, Meltwater), data visualization (such as Tableau), in depth knowledge of Excel, and experience with social media platforms (i.e., Facebook, Instagram, Twitter, LinkedIn, YouTube, Twitch, TikTok and more)  

CLIENT RESPONSIBILITIES:  

• Assist with building social listening queries and reporting dashboards for ongoing campaigns as requested by client
• Support regular auditing of competitive listening reports to ensure quality of data 
• Support weekly, monthly and quarterly reporting on proactive social media content 
• Assess and build insights around social media data across multiple sources, both through native platforms and from social media management tools 
• Analyze creative platforms, footprints and competitive information  
• Manage social media and digital reputation management crises
• Create content strategies based on analytics, including writing social media content and executing tactics to meet clients' business and marketing goals 
• Monitor and respond to customer inquiries across established social media channels including Facebook and Twitter, and act as liaison with online Customer Care team
• Engage with customers on news, products, and services and share relevant information/content/links
• Identify and flag trending topics

AGENCY RESPONSIBILITIES:  

• Create a respectful work environment, generate meaningful results, deliver fresh ideas, provide excellent client service, work with integrity 
• Continuously expand social media capabilities to meet client and agency needs
• Proactively identify and pursue opportunities to grow client accounts and support new business

INDUSTRIES: Technology, Entertainment, Beauty  

QUALIFICATIONS:   

• 3-5 years of experience; agency background preferred 
• Professional communication skills, both verbal and written (email, social media and text)