TruePoint Communications is seeking a team player with a passion for social media to join our community management team for a global brand. This person must be methodical, organized, and highly self-disciplined. Attention to detail is key. Experience with media relations is a plus. You will be responsible for engaging with customers, providing excellent customer service, and following through to resolution based on a specific process and communication style via social media. You will also be accountable for flawless execution and timely, accurate responses. You will gain exceptional training, experience, and competitive pay.

PRIMARY RESPONSIBILITIES

Conduct social listening, community management and handle reactive reputation scenarios; manage a brand's content across a variety of different social networks

Utilize community management to shape the customer experience

Build daily reports on themes and trends in regards to social listening, brand sentiment, and volume

Work with enterprise-publishing and listening tools

REQUIREMENTS

Willingness to work a mix of daytime, evening, weekend and holiday hours, up to 40 hours per week.

Strong communication skills, both written and verbal.

An affinity for technology and pop culture. A digital native with a functional understanding of multiple social media platforms, including but not limited to Twitter, Instagram, Facebook, Pinterest and YouTube.

Background in customer experience management

Possess excellent social listening skills

Experience utilizing customer experience platforms, like Sprinklr

Ability to identify trends, themes, and escalations

QUALIFICATIONS

Bachelor's Degree

Professional experience with social media community management and/or social listening for a major brand

Customer experience management experience

Professional digital media experience

Bilingual English/Spanish is a plus

Experience with WebEx and Microsoft Teams is a plus