UNDER THE DIRECTION OF THE MERCHANDISE SHOP ASST. LEAD/LEAD, PERFORM FUNCTIONS DIRECTLY RELATED TO GUEST SERVICE, CASH HANDLING, SALES TECHNIQUES AND BASIC SHOP MAINTENANCE. ADDITIONAL DUTIES MAY BE ASSIGNED. MANAGEMENT RETAINS THE DISCRETION TO CHANGE OR ADD TO THE DUTIES OF THIS POSITION AT ANY TIME.
- Enthusiastically provide information to Park guests regarding retail products, services and general information pertaining to SMP
- Sell merchandise to Park guests while demonstrating impeccable product knowledge, determining guests’ needs by actively engaging them in conversation, and using proven suggestive selling techniques to generate sales
- Perform inventory related stock functions as needed including maintaining proper sales floor stock levels, documenting receipt of and the transfer of product into and out of the retail location, and participating in cycle counts as necessary
- Maintain merchandise visual display presentation and cleanliness in accordance with SMP standards
- Clean and maintain retail facility interior and exterior daily, or more often as need dictates
- Operate cash register including the handling of cash, credit card and travelers’ check transactions in accordance with department and park guidelines and cash handling policies
- Balance and reconcile cash register when applicable
- Monitor all areas of the sales location throughout the day in order to assist guests, maintain location visual standards and protect facility assets
- Perform all job duties in a safe manner
- All other duties as assigned
PHYSICAL DEMANDS
THE PHYSICAL DEMANDS DESCRIBED HERE ARE REPRESENTATIVE OF THOSE THAT MUST BE MET BY AN EMPLOYEE TO SUCCESSFULLY PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.
While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must have the ability to take directional cues directly and indirectly
WORK ENVIRONMENT
THE WORK ENVIRONMENT CHARACTERISTICS DESCRIBED HERE ARE REPRESENTATIVE OF THOSE AN EMPLOYEE ENCOUNTERS WHILE PERFORMING THE ESSENTIAL FUNCTIONS OF THIS JOB. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.
- While performing the duties of this job the employee is regularly exposed to outside weather conditions
- The employee is frequently exposed to wet and/or humid conditions
- The employee is occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals, extreme cold, extreme heat; risk of electrical shock; and vibration
- The noise level in the work environment is usually moderate
Required Skills
TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL DUTY SATISFACTORILY. THE REQUIREMENTS LISTED BELOW ARE REPRESENTATIVE OF THE KNOWLEDGE, SKILL, AND/OR ABILITY REQUIRED. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.
- Must be able to work days, evenings, weekends and holidays to meet business needs
- Must be able to work in all weather conditions
- Must be able to work with a diversified work force
- Must be able to work with large groups of people
- Must be able to critically process situations and react quickly while using good judgment
- Must be able to use retail POS systems
- Must possess excellent communication, analytical, and problem solving skills
- Must possess the following abilities to satisfactorily perform the essential job requirements:
- Ability to handle and manage large sums of money accurately
- Ability to follow written and oral instructions
- Ability to perform basic math functions
- Ability to perform effectively in a fast-paced environment
- Ability to organize and prioritize to meet deadlines
- Ability to solve problems with minimal supervision
- Ability to utilize strong verbal and interpersonal skills
- Ability to speak before large groups of people
- Ability to read, write, and understand English
Required Experience
- HIGH SCHOOL DIPLOMA OR EQUIVALENT EDUCATION PREFERRED
- RETAIL EXPERIENCE PREFERRED