JOB SUMMARY:
The Head Usher position consists of making sure all indoor/outdoor theaters meet the requirements needed for providing a safe and pleasant experience for guests attending a show or event by taking ownership of the venue and showing leadership to their teammates. This position is designated to have a high focus on positive guest interactions including, but not limited to, answering questions, being welcoming, exuding a positive countenance and demonstrating an overall enthusiastic demeanor. The Head Usher will also supervise/participate in sanitizing and cleaning of high touch points in and around both indoor/outdoor theater locations.
SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES:
- Oversee the cleanliness and sanitization of indoor/outdoor theater houses, queue lines, closets, and surrounding areas and report any maintenance needs to Lead and/or Supervisor.
- Oversee daily assignment of usher positions both inside and outside the theater. Hold brief meeting each morning to discuss assignments.
- Provide training for new ushers, including how to handle guest opportunities and following all company policies.
- Guarantee show times are posted accurately each day.
- Provide guests in line proper attention prior to and during loading/unloading the theater.
- Ensure ushers inside/outside the theater are providing a safe environment for guests as needed.
- Be a positive servant leader for ushers and an exceptional usher.
- File reports on the computer when needed.
- Communicate with the stage manager regarding theater operations such as: house opening, reserved seating, temperature control, etc.
- Serve as theater leadership in regards to all concerns or questions before contacting Entertainment PIC.
- Perform regular usher duties.
- Rotate between multiple indoor/outdoor theaters locations to support team as needed.
MANAGEMENT RESERVES THE RIGHT TO CHANGE AND/OR ADD TO THESE DUTIES AT ANY TIME.
Required Skills
PERSONALITY / ATTITUDE REQUIREMENTS:
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving and dedicated.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Handle a high volume of guests at theater without creating unnecessary and/or unproductive stress in the workplace.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:
- Able to display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving and dedicated.
- Able to hear, see and speak.
- Able to speak, read and write in English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to sit, stand and/or walk for long/short periods of time.
- Able to maintain good personal hygiene.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to comprehend and analyze instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to tolerate a fast-paced, hectic environment.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time.
- Able to tolerate temperatures of 0 to 140 degrees.
- Able to work outdoors.
- Able to count.
- Wear costume as outlined by Entertainment team.
- Ability to bend over and discreetly seat guests, pick up debris.
- Able to bend at the waist and knees multiple times throughout a shift.
- Able to lift 20 lbs.
- Need finger movement to handle tickets and/or counters.
- Able to see far and near.
- Able to push and/or pull.
- Ability to work with and tolerate detergents and chemicals utilized in the area.
- Able to wear all PPE as required.
- Able to tolerate noise at high levels.
- Ability to climb stairs.
- Must be comfortable with public speaking to a large crowd during an emergency situation.
- Must be able to periodically scan the theater to ensure the safety of our guests.
Required Experience
- Minimum 18 years of age.
- High school diploma or GED required.
- Leadership experience preferred, within an entertainment field highly preferred.
- Basic computer skills required.
- Must successfully pass a pre-employment background check.
- Excellent verbal communicator – consistent and detailed.