POSITION SUMMARY:

Vallen’s Supply Chain Specialist is an individual contributor responsible for assisting with FPS implementations.  FPS is an inventory management system that combines advanced technology with industrial vending to drive productivity and reduce cost for businesses.  This position is a customer facing position that collects customer requirements, identifies best vending product fit and assess the customer’s site readiness. The FPS Specialist will provide post- go live support by responding to basic customer inquiries and service requests.

  ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Collect and review all customer information sheets to ensure customer requirements are documented and complete.
• Participate in kick-off meetings and communicate with project stakeholders to discuss customer needs requirements, customizations and project timelines.
• Utilize vendor configuration software to recommend the best vending option and layout for customers.
• Validate whether the form, fit and function of the software recommended vending option would meet the need of the customer.
• Maintain shared data files detailing customer-vending specifications (e.g. item, manufacturer, model, part number, dimension and vending type).
• Complete detailed checklists and follow detail procedures in preparation for installation and configuration.
• Conduct site readiness assessments such as review space requirements, test sample badges, test internet connectivity and speed.
• Coordinate customer service request to deploy, redeploy or disengage the solution in accordance with operational procedures.
• Respond to basic customer inquiries and escalate technical issues to Dispensing & Configuration
• Monitor and maintain project schedules to maximize productivity and ensure projects are completed on time.
• Participate in process improvement initiatives (e.g. hardware and software enhancements, inventory control development).
• Review customer-reporting needs and communicate with Dispensing & Configuration to ensure reports are capturing the performance of the dispensing tool.
• Travel to customer sites to support installations and/or on-going maintenance of the FPS solution.
• Provide 24/7 tech support for the FPS solution on a rotational basis.
• Perform other duties as assigned.

JOB QUALIFICATIONS:

Bachelor’s degree or equivalent work experience. Relevant work experience should include:

• Excellent verbal and written communication skills
• Excellent customer service skills
• Project management experience
• Strong attention to detail, time management and organizational skills
• Excellent PC Skills including, but not limited to; MS Word, MS Outlook, Visio
• Demonstrated advanced level skills in Excel
• Ability to work independently within defined processes and procedures
• Product and/or industry knowledge is preferred (e.g. Inventory Management, Supply Chain Management, Industrial Vending)

WORKING CONDITIONS AND ENVIRONMENT:

TRAVEL:  Yes  -  20%

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.

• Physical demands : While performing the duties of this job, the associate is regularly required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear and/or smell; the associate must occasionally lift and/or move up to 50 pounds. Long periods of time working on a computer and performing keyboarding activities. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: While performing the duties of this job, the associate is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Travel required: Up to 20% of the time, international and domestic travel and will require overnight and/or out of town stays (via vehicle and commercial/commuter airplanes, etc.). Travel to customer sites that may consist of plant operations, warehouses and/or industrial storeroom environments. Occasional travel to other Vallen offices.

ABOUT VALLEN

Vallen is an industry leader in delivering flexible supply chain solutions and services along with a comprehensive range of maintenance, repair, operating, production, safety and electrical products to meet the growing supply needs of customers in facilities across North America and around the world. Vallen is headquartered in Belmont, NC and is a subsidiary of Sonepar USA, part of the global Sonepar family.

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WHAT ARE THE BENEFITS?

401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path.

EOE M/F/DISABILITY/VETERAN

Required Skills

Required Experience