Security Dispatcher – Job Description
Text to apply by sending SECDIS to 240-771-1726.
Position Summary
Position: Security Dispatcher
Location: Baltimore, MD
Type: Full-Time
Salary: $18.70
Shifts: Monday – Sunday
6:00 AM - 2:00 PM
2:00 PM - 10:00 PM
10:00 PM - 6:00 AM
About Us:
At TCS Security, we are committed to maintaining the highest safety and security standards for the businesses and communities we serve. We are seeking highly organized and detail-oriented Security Dispatchers to join our dynamic team in Baltimore, MD.
The Role:
As a Security Dispatcher , you will serve as the central nervous system of our security operations. Your role will entail maintaining unobstructed communication with our patrol units, verifying, coordinating, and dispatching security personnel to various locations, responding to emergencies or non-emergencies, maintaining meticulous records of all incidents, executing administrative tasks, and ensuring the smooth and optimal coordination of our security response. The Security Dispatcher is pivotal in ensuring the safety and security of our premises and personnel while providing crucial administrative support to the security department.
Key Responsibilities:
- Effectively monitor and oversee communications with field units to ensure smooth operations.
- Conduct timely and accurate check-ins and check-outs for security personnel.
- Verify guard time in ADP with meticulous attention to detail.
- Thoroughly track and validate guard timesheets to maintain accuracy.
- Professionally handle incoming calls from security personnel and clients, prioritizing urgent matters.
- Create and maintain detailed logs of all communications and dispatch actions for future reference.
- Coordinate with external emergency services, such as police and fire departments, when necessary.
- Efficiently manage all aspects of security uniforms, equipment, and vehicles.
- Deliver necessary equipment, files, and other items to sites or regional offices as required.
- Provide prompt and informative support to management as needed.
- Utilize advanced computer systems and software for surveillance and communication purposes.
- Regularly perform routine checks and tests on communication equipment to ensure functionality.
- Perform administrative tasks such as timekeeping, filing, scanning, and maintaining personnel records.
- Assist with scheduling and coordinating training sessions for security personnel.
Support the security department with general administrative duties as assigned.
Qualifications:
- High school diploma or equivalent; higher education or certifications in a related field preferred.
- Proven experience as a dispatcher in security or a similar field.
- Strong communication and interpersonal skills.
- Ability to multitask and work well under pressure.
- Proficiency with computer systems, including dispatch and security software.
- Availability to work in shifts, including nights, weekends, and holidays.
- Knowledge of emergency response procedures and protocols.
- Experience with timekeeping systems and administrative tasks.
- Ability to work in a fast-paced environment.
We Offer:
- Competitive salary and benefits package.
- Opportunities for training and career advancement.
- Dynamic and supportive work environment.