MEDICAL ASSISTANT – TRUSTED MEDICAL

Trusted Medical LLC is the clinical care delivery affiliate of National Coordination Center (www.nationalcoordinationcenter.com). We specialize serving Veterans by reducing wait times for them to gain access to disability screens required to be evaluated for VA benefits. Help serve those who have served us by joining our growing team! Trusted Medical is the clinical delivery affiliate of the National Coordination Center (www.nationalcoordinationcenter... role will directly support the U.S. Department of Veterans Affairs (VA) in conducting assessments for determination of disability benefits for Veterans applying for benefits from the VA. The Medical Practice Providers will perform face to face clinical assessments of the Veteran and provide assessment documentation on findings. These assessments will be conducted in a variety of assigned and agreed upon locations with set schedules. The Register/Certified Medical Assistant will be responsible for managing the medical office, any Veteran/family activity including patient flow related to in-person visits.

The role will require excellent customer service skills, provider support in relation to checking patients in to the clinic, retrieving medical documentation, scheduling, collecting payment if needed and examination assistance. THE MEDICAL ASSISTANT will be responsible for cleaning and disinfecting the exam rooms and maintaining overall office cleanliness. Ideal candidates have a proven track record of high reliability working in a very independent atmosphere with little oversight. We value compassionate care of this unique population.

1. Hours: This role is part-time. Potential applicants for benefits will be scheduled in advance based on mutually agreeable schedule.
2. Position Location: Middletown, CT

DUTIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.

• Prepare for and deliver exceptional patient handling and care during all interactions
• Assist providers with checking patients in to the clinic, scheduling, medical documentation retrieval and submitting all required documentation timely, including Disability Benefits Questionnaires in the required format
• Participate and contribute to all work activity and organized meetings, sharing point of view and recommendations. Support organization by practicing fiscal responsibility as well as maintaining compliance with policies and regulations. Further support by contributing to operational developments, process improvement initiatives and strategic planning
• Provide delivery and operational excellence by delivering exceptional service, working collaboratively with multi-disciplinary teams, embracing change with agility and adaptability, and maintaining accountabilities for all assigned commitments

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

REQUIRED EDUCATION/EXPERIENCE:

• Current Certification
• More than 1 year Experience
• Strongly Preferred:
• Experience with Interacting with the Veteran population
• Experience with Managing a Medical Office
• Knowledgeable with managing Provider Workflow
• Knowledgeable with managing Provider Scheduling

TECHNOLOGICAL SKILLS:

• Proficient in Microsoft products: Office, Word, Excel, PowerPoint
• Experience with electronic healthcare records and use of patient experience solutions

REQUIRED KNOWLEDGE AND SKILLS:

• Ability to assist Veterans with walking, transfer, examination preparation etc.
• Ability to assist Providers with examinations if needed (i.e., chaperone)
• Ability to initiate and follow through on work independently
• Proven ability to be prompt, punctual, and reliable
• Proven problem-solving skills with ability to analyze situations, identify existing or potential problems, and recommend solutions based on our current or potential future capabilities
• Proven ability to establish and foster relationships
• Excellent written and verbal communications skills
• Highly developed interpersonal and customer relationship management skills
• Professional demeanor, strong work ethic, discrete, resourceful, and ability to maintain confidentiality
• Ability to work collaboratively in a team environment
• Ability to work in a fast-paced, dynamic environment
• Detail-oriented • Ability to meet assigned deadlines
• Ability to adapt to changing priorities
• Exercises fiscal responsibilities
• Strong ethics and sound judgment