COMPANY BACKGROUND/CULTURE

Trustmark offers employee benefits that help people increase well-being through better health and greater financial security. Trustmark partners with employers and benefit consultants nationwide, providing decades of experience in voluntary benefits, health benefit plan design and administration, and health and fitness management solutions. The result is a flexible, personalized approach – a coherent benefit strategy that fits the client’s company culture, protects and improves the well-being of employees, advances the employment brand, and achieves business goals.

For Trustmark, well-being means more than good health. Well-being is the ability to thrive. That goes for businesses and the people who make them successful. It all revolves around the Trustmark belief that better health and greater financial security increase overall well-being. And greater well-being leads to more confident, productive employees and stronger, more competitive businesses. Trustmark helps people and businesses thrive.

Key Facts about Trustmark:

• 105 years in business
• 4,150 full-time associates
• $2.2 billion in assets
• 2+ million covered lives or plan participants
• Rated A- (Excellent) by A.M. Best

A MUTUAL ORGANIZATION WITH A MODERN FOCUS

Trustmark® is a different kind of benefits company. One that listens first and then works with clients to help you keep their promise to employees. In fact, Trustmark has been helping companies do just that for more than 100 years.

Much has changed over that time. What hasn’t been Trustmark’s responsibility to support employers and employees in times of crisis, to give them peace of mind so they can enjoy times of ease, and to help them thrive together. Now and into the future. That’s why Trustmark has grown into a new kind of employee benefits company – a modern mutual organization that supports the future success of companies and their employees by continually evolving its benefits portfolio.

As a mutual company, Trustmark serves its customers, not Wall Street. That means Trustmark can look forward and plan for the future – not just tomorrow or next quarter, but years ahead. As a modern company, Trustmark helps clients stay ahead of trends in the industry by integrating technology and new approaches into its products, while also strengthening them with a long-term perspective, experience, and deep expertise in its areas of benefit specialty.

Trustmark helps companies provide smarter benefits that attract new employees, keep existing ones, improve productivity, and lower costs. Trustmark helps employees achieve greater physical, emotional, and financial well-being. Trustmark provides a broader range of creative solutions and backs them up with high-touch service that takes care of employees and their families, every step of the way – all while offering benefit options and capabilities usually reserved for large employers combined with the personal service expected from a midsize firm.

The result is a flexible, personalized approach – a coherent benefit strategy that fits the client’s company culture, protects and improves the well-being of employees, advances the employment brand, and achieves business goals.

TRUSTMARK BUSINESSES

• VOLUNTARY BENEFITS listens to understand what people need and value, then helps them protect what they care about most. With Trustmark, employees can provide meaningful financial security for themselves and their families with innovative life, disability, accident, and critical illness insurance. And exceptional service makes benefits administration easy. The end result: higher levels of employee satisfaction with their benefits, greater financial security, and programs to improve productivity and lower healthcare expenses – all at no cost to the employer.
• HEALTH + FITNESS (FORMERLY HEALTHFITNESS) delivers high-touch, high-impact health and well-being solutions driven by the infectious passion of its people. HealthFitness combines a science-based behavior change model with personalized service delivery, program strategy, and on-site and virtual services. It’s all delivered through a technology platform, powered by CaféWell® that enables an individualized experience by seamlessly integrating Health + Fitness products and programs.
• SMALL BUSINESS BENEFITS (FORMERLY STARMARK®) is the leader in self-funding for small groups and offers extensive health plan design choices, exceptional personal service, and nationwide provider access. Self-funded plans are administered by Starmark and stop-loss insurance is provided by Trustmark Life Insurance Company, which means seamless integration of administration, stop-loss insurance, and claim payment.

POSITION SUMMARY

Trustmark’s Information Technology team is in the early stages of a digital transformation and is looking to hire a Vice President, Application Development and Support to play a critical role in realizing the vision. Reporting to the CIO, the Vice President, Application Development and Support will set the overall direction and strategy for all things related to software engineering for each of our business units (Voluntary Benefits, Small Business Benefits & HealthFitness). This critical hire should partner across the business and technology ecosystem to align on priorities, strategy development, and execution.

The ideal candidate should possess deep software development, and engineering experience, and possess experience within an enterprise working through transformation. This critical technology leadership role should be a hands-on software development executive and work to drive improved product capabilities to enable business outcomes and results. This executive must be a proven leader who develops relationships necessary to influence change and transformation in the application portfolio. Proven track record of developing and implementing strategic partnerships and outsourcing.  Modernizing the delivery model and digital capabilities will be an immediate priority. In addition, the leader will manage a team of 40 full-time associates and 125 contingent workers and it is important to mentor, develop and coach this team through a transformation towards a continuous improvement/continuous delivery model.  In addition, as the organization continues to evolve, it is likely this executive can play a greater role in the future. However, creating a high-impact, agile software development team is an urgent priority.

This role leads the engineering teams supporting the expanding set of capabilities with a focus on customer engagement and experience. It is important to drive a progressive set of capabilities that can scale and operate in a resilient manner. The VP of Application Development and Support should leverage hands-on architecture and engineering experiences for all systems and applications to ensure a robust digital experience. This executive should bring tangible and specific experience to facilitate change, acceleration, and focus on customers (B2B and B2C). It is expected that this leader drives an increase in speed, quality, and productivity across the developing platforms at Trustmark. In addition to achieving a strategic portfolio of objectives, it is also important to promote improved performance, exceptional service delivery, and reduced operational costs for the enterprise.  

The successful candidate will be a proven technology leader with a track record of building highly scalable, 24/7 available web applications and services.  Strong experience with health care technologies is preferred.

This executive should be passionate about building feature-rich native and web applications and deliver highly scalable and highly available web services and intelligent data-driven systems.  This role requires a leader who can build a high-performing engineering organization capable of rapid innovation while maintaining a high engineering bar. Specific responsibilities include: 

KEY RESPONSIBILITIES

The successful candidate should be comfortable leading the following:

• Define the overall strategy and leadership for the application development and support organization.
• Effectively establish and build relationships with business partners and enterprise architecture, develop technology plans in support of key business objectives with consideration of external trends and technical advances.
• Collaborate with business partners and stakeholders to drive agile methodologies throughout the enterprise
• Provide proven technical leadership and strategic guidance on application solutions, agile methodology, architectures, integration strategies, governance, quality assurance, and business support processes.
• Drive secure computing practices to protect Trustmark’s environment
• Enable automation through a focus on continuous integration and continuous development model
• Develop a business unit application-delivery model enabling highly available systems and streamlined operations into a cohesive, collaborative, standards-based development organization.
• Foster strong working relationships with third parties to manage the delivery of transform, build and run activities.
• Work closely with CISO to ensure Trustmark assets are protected including intellectual property, brand integrity, and customer information.
• Recruit, mentor, develop and retain talented engineers who are committed to the mission and purpose of the Trustmark organization.
• Act as an agent of change deploying transformational IT capabilities while cultivating Agile Application Development methodologies across the organization.
• Create an innovative engineering culture of technology innovation and excellence, characterized as highly collaborative, execution-focused, and best in class.
• Manage budget, roadmaps, timelines, and overall execution of your team.

FIRST YEAR PRIORITIES 

• Build strong business relationships across the enterprise through leadership, proactive approach, collaboration, teaming, consensus building, and interpersonal effectiveness; become a trusted advisor to senior management and business partners. 
• Collaborate, with other leaders, to establish high-impact and business-focused outcomes through the effective deployment of digital engineering capabilities.  
• Assess, review, and engage the team to ensure the appropriate resources and skillsets are in place and effectively manages to drive high-impact outcomes.    
• Enhance and execute a progressive technology strategy to support focus on business growth, customer experience, and speed to market.
• Develop a plan and strategy to streamline application operations resulting in a consistent enterprise delivery model
• Identify and implement a competitive approach to sourcing methodology and vendor partnership

PROFESSIONAL EXPERIENCE / QUALIFICATIONS

The Vice President, Application Development and Support should be an innovative and dynamic technology leader, excellent communicator, and accomplished driver of large-scale transformational technology and digital change.  This executive should motivate, challenge and inspire individual staff commitment while identifying strengths and areas of opportunity for growth.  As Trustmark pursues additional healthcare opportunities, strong experience with healthcare technologies is preferred.  Other qualifications/experiences include: 

• A minimum of 15 years of progressively responsible experience in application development, engineering, and digital technology roles supporting rapidly evolving business requirements.  
• Breadth of experience in modernizing technology capabilities within a transformational environment with a track record of managing change. 
• Demonstrated ability to develop, mentor, and engage top technology and digital talent. 
• Proven leader who can bring rigor to the organization, deliver on milestones and lead a disciplined approach to strategic initiatives; evidence and experience in changing culture to one that embraces a proactive posture. 
• Proven leader in driving modernization and efforts to reduce and consolidate business process applications resulting in a simpler more streamlined portfolio
• Experience in mergers, acquisitions, and divestiture practices resulting in a standard high performing application portfolio
• Strong executive presence and strategic thinker; sit at the table with business leaders and colleagues to align on change efforts and business priorities.  
• Capable of managing the appropriate pace and cadence, creating adoption, and possessing the ability to say no to business leaders when appropriate.  
• Ability to successfully lead complex, virtual, and onsite teams in a matrixed environment.   
• Comfortable in making decisions through analytics, OKR’s and KPI’s. 
• Strong interpersonal skills, communication skills, and presentation skills; present and discuss complex technical information in a manner to persuade and drive outcomes.  
• Exceptional understanding and experience in Agile methodology, hands-on management of agile, iterative development spanning specification, prototyping, architecture, QA, operations, and support. 
• Advanced understanding of cloud-based development methodologies and state-of-the-art design patterns.   
• Understanding and experience in building highly scalable and available systems in a large-scale transaction environment.  
• Track record of success and experience in transactional environments to facilitate change with a focus on B2B and B2C customers.
• Strong people management skills, proven success in recruiting, creating, and motivating a strong performance culture within an engineering environment.  
• Experience partnering with business stakeholders to grow revenues with an unwavering focus on customer engagement and experience.

EDUCATION

A Bachelor’s Degree in computer science, information systems, or other rigorous disciplines. An advanced degree is preferred.

Required Skills Required Experience