Tubing Hill Crew Member

Tube Tahoe

Tubing Hill Crew Member

South Lake Tahoe, CA
Part Time
Paid
  • Responsibilities

    TUBING HILL CREW MEMBER Department: Operations Reports To: General Manager Full-Time/Part-Time: Full-Time and/or Part-Time Shift: Monday - Friday 9:00am - 4:30pm, Saturday - Sunday 8:00 am - 4:30pm

    About the Organization: Tube Tahoe is opening for the fifth year of operations this coming winter (2024/2025), providing snow tubing and sledding for kids and adults of all ages. At Tube Tahoe, we are dedicated to providing a fun and safe environment for the whole family. Come help us make memories to last a lifetime!

    Job Summary

    Tubing Hill Crew Members will be responsible for assisting in the daily operations at Tube Tahoe, including but not limited to tube hill operations, parking lot management and retail

    Staff will lead by providing outstanding customer experience through professionalism, extensive training and a friendly, welcoming demeanor

    General Accountabilities

    Oversee the appropriate set-up of the tubing hill, its boundaries, markings, signage, access points, customer service infrastructure or amenities and any other routines daily, or as needed

    Oversee the appropriate shutdown protocols at the end of each tubing day, ensuring that all departmental equipment and supplies are secured and removed from public use

    Maintain orderly traffic within the tubing area. Keep to schedules and session timing

    Assist customers in retail with ticket and concession purchases

    Assist with snow removal duties

    Responsible for tube maintenance and repair

    Help with ticket validation on the Tubing Hill

    Provide a consistent and pleasant customer experience

    Have regular contact with customers, including instruction, problem resolution, and addressing concerns

    Meet or exceed customer expectations and company standards for cleanliness

    Educate, advise and assist tubing customers as needed and required, including best practices for their warmth, well-being and an enjoyable experience

    Understand Tube Tahoe standards, policies and practices. Communicate them to customers and/or co-workers effectively when needed

    Communicate daily (or more frequently, as needed) with Management regarding any conditions or occurrence which could affect the best possible operation of the Tubing department

    Communicate any changes of schedule, operational practice or anything that affects customer experiences to Management quickly and appropriately as needed

    Understand and use proper radio and communications protocols

    Establish and maintain good, routine communication with Management and co-workers. Ensure that information is passed along efficiently and accurately

    Maintain any logbooks, reports, protocols associated with this department

    *The company reserves the right to add or change duties at any time

    Job Qualifications

    At least 18 years of age (if younger must provide work permit)

    Customer service experience

    Able to stand/walk/work outside, on snow, in winter conditions, for extended periods of time.

    Able to carry up to 50 lbs.

    Possess requisite clothing, boots and gear for a winter environment and for adverse and variable weather. Most work will be inside the Pro Shop.

    Available to work weekends, plus additional holiday periods, from late November – April. Adaptable to flexible schedules.

    Reliable transportation in all weather conditions.

    Enthusiastic, friendly and able to interact with both staff and Tube Tahoe guests of all ages.

    English language competency; reading, writing and speaking. Other language skills are useful.

    Computer skills. Able to learn and use proprietary software and systems

    Prior involvement with winter recreation useful, but not required

    Skills

    Excellent verbal and written communication

    Active listening

    Coordination

    Monitoring

    Social perceptiveness

    Critical thinking

    Judgment and decision making

    EEO Statement: THE MEYERS SLED COMPANY LLC, (DBA TUBE TAHOE), is an Equal Opportunity Employer. Employment opportunities at THE MEYERS SLED COMPANY LLC are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, color, sex, national origin, age, military status, veteran status, disability, genetic information, ancestry, medical condition, marital status, gender identity, gender expression, sexual orientation, or any other characteristic protected by law. This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, internships, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.

    THE MEYERS SLED COMPANY LLC strongly urges the reporting of all instances of discrimination and harassment, and prohibits retaliation against any individual who reports discrimination, harassment, or participates in an investigation of such report. Appropriate disciplinary action, up to and including immediate termination, will be taken against any employee who violates this policy.