Job Description

Specific Duties:

·         Communicate with customers and third parties, by email and phone, regarding video monetization inquiries and conflict/dispute resolutions, addressing issues with speed and efficiency.

·         Perform day-to-day CMS tasks (including in YouTube CMS and Facebook Rights Manager) and proactively review and evaluate content and video claims for accuracy.

·         Review sound recording assets to ensure that only eligible content is delivered to video platforms, and that any ineligible content is promptly removed.

·         Research and find patterns to prevent unsanctioned activity. Investigate potential occurrences of activity and report management.

·         Perform other duties as assigned by management.

·         Report technical and communication issues in order to better service TuneCore artists.

Qualifications

·         At least one year of experience working in an office and/or customer service in person, via telephone, and/or via email

·         1-2 years of rights management experience within video monetization platforms.

·         BA/BS preferred.

·         Excellent communications skills: written, verbal and interpersonal.

·         Passionate YouTube expert with at least one active YouTube Certification, preferably in YouTube Music, and an in-depth knowledge of the YouTube CMS, including underlying delivery and management processes.

·         Extensive music knowledge and a willingness to keep up to date with current music trends (i.e., will study the charts every Monday morning).  Should have a sharp memory.

·         Discerning eye and ear for audio and visual content and meticulous attention to detail.

·         Comfort in a fast-paced, team-oriented environment, and able to manage multiple deadlines simultaneously and work well under pressure.

·         Strong working knowledge of YouTube optimization best practices and analytics.

·         Understanding of digital video and how audiences watch and engage with it across many platforms

·         A self-starter and quick learner with a strong desire to excel and flexibility to succeed in innovative, sometimes ambiguous situations.

Additional Information

·         Zendesk

·         YouTube CMS

·         Facebook Rights Manager

·         iTunes Connect

Additional Information

Other Duties

·       Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

·       While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to fingers, handle or feel; and reach with hands and arms.

All your information will be kept confidential according to EEO guidelines.