Job Description
o Answer customer emails and phone calls to help clients distribute their music, and to use other TuneCore services
o Resolve issues and questions customers have about TuneCore products and services
o Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
o Product account management
o Provide reporting on customer and product issues
o Work with a team on special projects as needed
o Report technical and communication issues to better service TuneCore artists
o Perform other duties as assigned by management
o Work on a flux schedule to provide support for our artists over weekend hours.
Qualifications
· At least two years of experience working in an office and/or customer service
· BA/BS preferred
· Strong communications skills: written, verbal, and interpersonal
· Working knowledge of Mac and the Microsoft Office Suite
· Understand the importance of good customer service in-person, via telephone, and via email
· Manage time effectively and prioritize workload
· Ability to work well independently, and as part of a team
· An understanding of the digital music industry
· Experience with Zendesk a plus
· Experience managing small teams a plus
Additional Information
OUR VALUES:
TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are respect, expertise, fairness, transparency and our values include collaboration and innovation. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.
We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving.
We join with our parent company, Believe in supporting the company’s Ambassadors program, made up of TuneCore team members stepping outside their roles to bring the company together on issues they care about, both local and global. These TuneCore ambassadors work towards the goals of communicating best practices, proposing and leading concrete initiatives and actions.
KEY INITIATIVES AND PROGRAMS INCLUDE:
With equality in mind, TuneCore and Believe partnered with leading entertainment and media analysis research firm MIDiA Research for a groundbreaking study on the underrepresentation of female creators in the music industry. The study, BE THE CHANGE: Women Making Music 2021, sheds light on the challenges and experiences of women and uncovers why there is a wide disparity between male and female creators. 2021 was the inaugural year for the report and it will be updated annually. Our intent for this study is to inspire meaningful change in the industry.
RECOGNITION AND AWARDS:
BENEFITS & PERKS: At TuneCore we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:
Free concert tickets to TuneCore artist’s shows – Giving our teams a front row seat to the music we distribute worldwide and support our incredible artists while we’re at it.
TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.