Inside Sales Representative

Turn It On Electric

Inside Sales Representative

Phoenix, AZ
Full Time
Paid
  • Responsibilities

    When applying for this job remember one thing –

    At Turn It On Electric, we're here to give our customers a remarkable experience.

    Our founder started Turn It On Electric because he believed that we could service our customers better while remaining competitive. He knew there were too many customers not getting what they paid for when they needed electrical service work.

    Fast forward eight years and Turn It On Electric is one of the most highly-rated service electrician companies in Phoenix. In fact, it's our goal to continue to expand our team into other markets by serving our customers better than the competition. We must ensure our customers associate Turn It On Electric with high-quality, honest, affordable work.

    As an Inside Sales Representative at Turn It On Electric, you're one of the first people our customers speak with, so it's critical you exemplify the image our customers expect from us.

    It's the responsibility of the Inside Sales Representative to make sure our customers are excited to do business with Turn It On Electric because of the way you greet them and the enthusiasm you have for helping. It's also the rep's responsibility to answer new customer inquiries and book appointments.

    WHAT WE'RE LOOKING FOR

    Let's start with what we're not looking for.

    We're not looking for someone who wants to punch a clock, do just enough to get the work done, and be satisfied with the status quo.

    At Turn It On Electric, our entire team goes out of their way to make sure our customers only receive 5-star service. Even if something was done incorrectly by someone else, we correct it!

    To make sure you'll fit in with our team, it's important you understand who we are and what drives us.

    Continue reading and if you think you're an excellent fit for our team, apply today!

    We're always looking for the right people who want to grow with us as we expand our commitment to our customers.

    • WE ARE CURRENTLY ONLY ACCEPTING APPLICATIONS FOR AN INSIDE SALES REPRESENTATIVE WITH AT LEAST 2 YEARS OF EXPERIENCE WORKING FOR A FAST-PACED SERVICE COMPANY.
    • This should include at least two years of experience focusing on sales, client retention, and growth.
    • You should have at least two years of sales experience with consistently hitting your goals, handling high-conflict situations, and achieving other sales responsibilities.
    • At least one year of outbound cold calling and at least two years of inbound call experience is required.
    • Trucking, dispatching, and route management experience is highly desired.
    • Bilingual (Spanish) is helpful, but not required.

    We know who we are as a company and we know what's important to us. Our values impact the decisions we make every day and are critical to your success in this role.

    OWN YOUR WORK – it means never saying "it's not my job." As the Inside Sales Representative, you're responsible for helping prospective customers commit to doing business with us, even if they spoke with someone else first. You'll follow up on missed leads or potential leads who initially spoke with someone else. However, the final outcome will be your responsibility.

    RESPECT OTHERS & THE PROCESS – Everyone brings value to the team and the work we provide. The Inside Sales Representative at Turn It On Electric believes we have a level of quality to deliver that's a notch above the rest. You know that you're part of a larger team and we all work together to take care of our customers. When we respect the processes at Turn It On Electric, we know that we're protecting our company and our customers.

    LOVE WHAT WE DO – This must be more than a job. You have to love the work we do, the customers we serve, and the difference we make. The Inside Sales Representative at Turn It On Electric is usually the first person a customer interacts with. Remember, many of our customers have an electrical problem, and they need someone to help them solve it. They aren't always having a great day, and the Inside Sales Representative will be able to work with incoming callers to resolve their problem by booking the appointment. You're always looking for ways to do better, be better, and deliver better. You want every experience to be a 5-star experience, even if we mess up. If you don't love the work we do, like the customers we serve, and love being a part of a team, then this isn't for you.

    BE AWARE OF YOUR IMPACT – As an Inside Sales Representative, you know how important details are. You need to have experience with the negative consequences associated with missing the details and how to resolve it. We work in an industry where people can die if we don't pay attention to the details. Be proud of the work you do and excited to pay attention to the seemingly minute details so we can deliver better service than the competition. You value details because you know when you miss details, someone else has to come behind you and pick up the pieces.

    WHAT YOU'RE LOOKING FOR

    Turn It On Electric is a company built on the belief that if we take care of the customer, they'll take care of us. Our goal is to grow the service side of our business, so we can continue to pay above market rate, reward our employees, and invest in each team member's personal growth and development. Whether you're booking appointments, following up on old leads, or supporting our team in the field you know you're helping us achieve this goal.

    Here's what being an Inside Sales Representative at Turn It On Electric can offer you:

    • A positive, upbeat, forward-thinking culture. We do things differently than other service companies in Phoenix.
    • Training and ongoing personal and professional development. We know you want to grow as a member of our team and make more money as a result.
    • Open communication and real-time feedback.
    • A team that works closely together to get the projects complete.
    • Minimal oversight of the work you're doing. We'll be picky about the finished product, but how you get there is up to you as long as you're following our processes and not taking shortcuts.
    • Base salary of $35,000 to $40,000 per year plus commission. Make $60k, $70k, or more if you put in the effort.
    • Discretionary bonuses are available.
    • Paid holidays, paid time off, 401k, and health sharing.

    WHAT YOU'RE RESPONSIBLE FOR

    Being an Inside Sales Representative isn't just about closing appointments and scheduling the team – although that is a big part of the job. You'll be responsible for making sure the customer follows through with their booked appointment by properly setting their expectations.

    To succeed in this position, you must:

    • Have a passion for serving people.
    • Be honest and straightforward with communication and interaction at every level. We have a competitive tendency, but we're also professional and show integrity in everything we do.
    • Be coachable and willing to learn. Appreciating and embracing constructive criticism will help you succeed.
    • Be calm under pressure and able to handle stressful situations with ease.
    • Know the importance of closing the customer to book the appointment. Without an appointment, we can't help them.
    • Be a problem solver. If you're able to think outside of the box to come up with creative solutions to satisfy our customers, you'll do well.
    • Understand the impact you have on the team if the position's requirements aren't done well.
    • Be ready to take on extra projects as needed. Time management skills are critical.

    Here's a list of some of the things that you'll do on a regular basis.

    • Provide amazing service to our customers. An ability to build rapport and share empathy when appropriate will serve you well in this position.
    • Make a positive contribution to our culture. We work hard and it can be intense, but we like to have fun, too.
    • Encourage and support your team. A positive outlook goes a long way when you're in this position.
    • Effectively communicate the status of jobs you're working on with the office and your team.
    • Answer incoming calls within two rings with a smile J, and with a goal of scheduling the appointment.
    • Log all incoming calls and provide the marketing team enough information to make adjustments to improve the quality of inbound leads. Strong typing skills of at least 55 words per minute with high accuracy is desired.
    • Know your daily conversion statistics and report on them. Strong math skills are desired.
    • Know your weekly statistics and report on them to management.
    • Work with the marketing team to maintain all lead sources; i.e., Home Advisor, Google Home Services, Facebook, Yelp, etc.
    • Act as sales lead for field service work to develop business.
    • Confirm next day's appointments by 3:00 p.m., either by phone or email.
    • Follow up on all previous day's appointments using a script to ensure customer satisfaction and request 5-star review.

    GENERAL REQUIREMENTS

    • PASS A DRUG SCREEN AND BACKGROUND CHECK. It's a requirement for the job so if you have concerns about being able to pass, don't apply.
    • WILLING AND ABLE TO LEARN. We're always creating new and better ways to deliver for our customers. You'll need to learn new ways of doing things even if it's different than the way you've always done it.
    • WORK IS ON-SITE IN OUR OFFICE IN THE DEER VALLEY AIRPARK. HOURS WILL NEED TO BE FLEXIBLE BETWEEN 7 A.M. TO 4 P.M. MONDAY – FRIDAY AND BETWEEN 8:30 A.M. TO NOON FOR A SATURDAY ROTATION.
    • EXCELLENT CUSTOMER SERVICE SKILLS. Being able to understand the impact of your decisions on both the customer and the team is critical.
    • TYPICAL OFFICE ENVIRONMENT. Climate-controlled, extended periods of sitting, but also standing, walking, and navigating stairs. We are a fast-paced office. When a client call comes in, we drop what we're doing to accommodate their needs.

    Well, what do you think? If you made it this far, you may be who we're looking for. Apply today to see if Turn It On Electric is the right place to advance your career as an Inside Sales Representative.

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