Responsibilities:

• Delegate daily tasks to Support staff, overseeing phone inquiries, emails, member community, orders, and renewals.
• Supervise daily shifts, provide guidance, and address queries to resolve member issues.
• Monitor real-time service levels and schedule adherence.
• Contribute to ongoing development through coaching feedback sessions.
• Assist in training, conducting sessions, and development.
• Maintain training materials, conduct audits.
• Identify solutions across the organization needs, optimizing performance.
• Manage tasks, projects, and priorities with professionalism.

Minimum Requirements:

• Bachelor's degree.
• 5+ years of customer service management experience.
• Proven leadership and management track record.
• Experience with Salesforce.
• Proficiency in Microsoft Office.
• Strong oral and written communication skills.
• Comfortable working with all levels within the organization.