Overview:

We are seeking a diligent and detail-oriented Application Processor to join our established Provider Services team at Turning Point, in support of our federal client. In this role you will process healthcare provider applications with accuracy and efficiency, resolving errors through research and clear communication (written or phone) with providers. Ensure all duties meet professional standards and adhere to timeliness and accuracy regulations.

Details:

• Specialty: Government IT Support Services
• Location: On-site at Turning Point Rockville MD office
• Salary: commensurate with Experience, Skills, and Education

Turning Point offers a robust benefits package that includes health, dental, and vision benefits - 100% towards the employee and 80% towards the employee’s immediate dependent’s standard coverage paid by TurningPoint, a retirement plan with an employer match program, life, AD&D, and disability coverage, and various voluntary benefits.

Key Responsibilities:

• Process healthcare provider applications with precision and efficiency
• Review and verify application information for completeness and accuracy
• Be the point of contact for provider inquiries – answer questions clearly and professionally via phone or email
• Document all inquiry activities in the appropriate reporting system

• Identify processing deficiencies and initiate corrective actions.
• Maintain a strong understanding of customer regulations and expectations
• Prioritize workload to ensure timely completion while meeting high-quality standards
• Contribute to a collaborative and supportive team environment

 

Required Skills:


• Possess strong data entry and application processing skills
• Be a clear and confident communicator, both verbally and in writing
• Demonstrate excellent reading comprehension and interpretation skills
• Maintain professional phone and email etiquette in all interactions

 

Education and Experience:

• Have at least 6 months of customer service experience (preferred)
• Have a high school diploma or GED (preferred)
• Be proficient in PC skills, including various keyboarding methods (typing, 10-key, alpha/numeric)
• Experience working within the healthcare industry
• Understanding of federal healthcare regulations
• U.S. Residency Requirement: Must have lived in the United States for at least three (3) out of the last five (5) years and be able to pass background investigations

 

About the Company:

Turning Point Global Solutions (TurningPoint) is a fast-growing system integration, information technology services company that caters to federal, state, and local government and commercial clients. We specialize in full lifecycle system integration and software engineering services involving digital transformation and solution engineering in healthcare IT and telecom business verticals. Our services include software development, software integration, business process outsourcing, and professional services. Founded in 2002, TurningPoint prides itself in a heritage of innovation and strong professional services capabilities, enabling it to provide a full suite of mission-critical solutions in a timely and cost-effective manner. TurningPoint processes are independently appraised at CMMI Maturity Level 5 for Development.

All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law. This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.

Ready to join our team?

Submit your resume today!