POSITION TITLE: Customer Relations Administrator EMPLOYMENT: Full-time, Salaried, Exempt TRAVEL: 5% LOCATION: Phoenix, AZ, Non-remote START DATE: Rolling Basis

Turning Point USA is a 501(c)(3) grassroots nonprofit organization dedicated to educating students about the importance of fiscal responsibility, free markets, and limited government. With a presence on over 2,500 college campuses in all fifty states, Turning Point USA is one of the largest youth organizations in the country. Our primary focus is to identify, educate, train, and empower student activists to stand up for their values on all high school and college campuses.

To learn more about the organization, founder Charlie Kirk, and its vision for a freer America, visit its website.

ABOUT THE POSITION: TPUSA seeks a Customer Relations Administrator to join our team in Phoenix, AZ and contribute to the management of TPUSA's company wide customer communications operations. The Customer Relations Administrator is an essential member of the Advancement team and is primarily responsible for serving as the first point of contact for Turning Point USA—ultimately helping Turning Point USA reach its goals to further its mission and programs. 

The Customer Relations Administrator will join an active and dynamic team that is implementing a three-year development plan to expand and deepen its fundraising efforts. This position requires a personable demeanor and unrelenting spirit, along with a love for talking to new people and engaging in wide-ranging conversations.

The candidate must have a personal passion for the principles of freedom, fiscal responsibility, free markets, and limited government, as well as be able to advocate persuasively for these ideas. The success of this position is dependent upon a desire to learn and mature professionally, strong interpersonal and communication skills, and an achievement-oriented personality.

PRIMARY RESPONSIBILITIES The primary responsibilities include, but are not limited to the following:

• Reviewing all inbound customer inquiries to TPUSA and personally resolving/addressing these inquiries or assigning them to the correct department/position within Turning Point USA. These types of inquiries include: 
  • TPUSA Chapter Inquiries
  • Media and Speaker Engagement Inquiries
  • National and Regional Events inquiries
  • Professor Watchlist Submissions
  • TPUSA Career Opportunities
  • Event and Corporate Sponsorship Inquiries
  • Other relevant programmatic inquiries
• Managing inquiries related to donations, including recurring payments, cancellations, tax documents, and other administrative requests;
• Thanking first time donors who donate within the $1-$499 range
• Managing a live-bot customer service chat on the TPUSA website;
• Connecting individuals who express interest in getting involved with Turning Point USA with the appropriate TPUSA personnel, and;
• A variety of other duties related to the customer service needs of TPUSA.

KEY QUALIFICATIONS/SKILLS

This position requires the candidate to:

• 1-3 years of customer service or related experience;
• Knowledge of Google Drive (Google Docs, Sheets);
• Be in close personal alignment with the mission and principles of TPUSA;
• Ability to adhere to standard operating procedures while developing innovative solutions for inefficiencies in processes
• Strong sense of emotional intelligence and ability to relate to customers;
• Possess interpersonal maturity and strong relationship building skills;
• Possess excellent oral and written communication skills;
• Be adept in managing multiple relationships and competing priorities; 
• Be able to work independently and manage time efficiently to meet goals; 
• Demonstrate advanced ability to problem solve and think ahead;
• Demonstrate a high level of integrity and confidentiality;
• Demonstrate an advanced ability to prioritize and organize tasks;
• Have an eagerness to learn and take initiative to enhance learning, and;
• Reflect a strong work ethic and desire for excellence.

“WOW!” SKILLS

• Prior experience in Sales, Business, or Customer Service industries
• Previous involvement with Turning Point USA
• Knowledge or experience with HubSpot, Salesforce, or other relevant customer relationship management systems

All applicants will be subject to a background check and would be required to sign an NDA as a condition of employment.