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Manager, Program Management Office

Turnitin, LLC

Manager, Program Management Office

Oakland, CA
Paid
  • Responsibilities

    Job Description

    Turnitin is seeking a Manager of the Program Management Office to lead a group of Technical Program Managers (TPM) responsible for the efficient and effective management of software development programs in a SaaS environment.

    This role will be responsible for partnering with senior leaders and technical staff to understand complex problems, make appropriate trade-offs to manage risk, partner with Product and Engineering to establish and execute on priority work.  The position requires working closely with multiple teams including Engineering, Operations, Product Management, Business Systems, Product Marketing, Finance, and internal stakeholders. As the manager you'll ensure your team collaborates, communicates, and executes in order to deliver at a consistently high level.  

    The right candidate will possess a strong leadership background with broad experience leading technical programs and projects. The candidate must be able to thrive and succeed in an ever-changing environment, and not be hindered by ambiguity or competing priorities. Critical thinking and the ability to influence are essential to success in this role. This program will require strong communication skills to coordinate across a global team.

    Key Responsibilities and Outputs:

    • Builds internal customer & stakeholder relationships to manage expectations & and agree on clear goals, objectives, and timelines.

    • Establish a regular program review cadence to ensure Leadership is aware of program status, dependencies, risks, and requests for leadership support at all times.

    • Provide oversight to the TPMs to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities.

    • Act as an escalation point for the project team, project stakeholders, and business customers.

    • Track and communicate program milestones, deliverables and risks.

    • Develop or update processes to ensure the organization is operating effectively and efficiently.

    • Foster a data-driven approach within and across the organization.

  • Qualifications

    Qualifications

    • 4+ years management experience with 2+ years leading globally distributed teams.

    • 6+ years of experience leading large global software development projects from initiation to closure.

    • Understanding of product development processes and techniques for a Saas business.

    • Understanding of core data center infrastructure and service concepts.

    • Experience working in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.

    • Strong oral and written communication skills in English.

    • Ability to travel both within country and Internationally.

    • Demonstrated experience communicating effectively across organizational structures and multiple management levels.

    Additional Information

    Proven Characteristics for Success:

    • Ability to successfully facilitate collaboration across multiple functions, departments and levels and serve as a role model for teamwork.
    • Ability to successfully coach and manage a team
    • Exemplary communication skills, managing conflict, escalations, negotiating compromise and influencing others.
    • Action-oriented mindset

    Education

    • Bachelor’s degree or equivalent experience