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Product Operations Manager

Turnitin, LLC

Product Operations Manager

Pittsburgh, PA
Full Time
Paid
  • Responsibilities

    Job Description

    JOB DESCRIPTION

    Turnitin is looking for a Product Operations leader to help support the Turnitin Products organization. You’ll play a key part in shaping the processes in the products organization and how we partner with the Executive Team, Engineering, Finance, Sales, Alliances, Marketing, Business Operations, Support and Services.  As a product organization we are transforming to be customer and business focused and adopting Shape Up by Basecamp to create this alignment.  You will represent the product organization in this transformation, and help to mature the processes so that we can delight customers and achieve desired business results, while operating effectively in close partnership with all key stakeholders across Turnitin.  A well organized individual with a customer and business mind set that can effectively guide the team will succeed at this role.  

    WHAT YOU’LL BE DOING:

    • Assist in developing organizational goals, track progress across teams in delivering on the goals

      • Weekly update & dashboard on progress

      • Facilitate update by each team

      • Capture notes and track follow-ups

    • Drive annual planning, the format and execution and follow-up 

    • Define a product and feature end of life process, with cross department collaboration and appropriate decision-making oversight

    • Define a beta and release process that coordinates internal resources and coordinates with customers their participation, while capturing feedback that is actionable for GA or future releases

    • Serve as a central point of contact for inbound requests from revenue generating teams, coordinating a unified response from product organization

    • Identify and actively build connections with relevant subject-matter experts across the company to surface insights, to get them excited about what product team is building, and to pave the way for smoother future rollouts

    • Develop a robust and scalable mechanism for online/distributed team collaboration

      • Visibility into Shape Up process

        • Pitches being written, mechanism to contribute / provide feedback

        • Betting process and visibility of outcomes

        • Status of pitch implementation in partnership with Engineering

        • Visibility into success of pitch implementation (customer use)

    • Assess and procure tooling for visibility into product use by customers

    • Develop process to collect, quantify, curate and communicate product enhancement feedback from internal (sales, marketing, services, engineering, etc.) and external stakeholders (customers, partners)

    • Own the development and maintenance of product organization portal to ensure continuous alignment across team members and between departments

      • Posting of regular updates

      • Organized collateral that is easy to find, groomed for recency

    • Collaboration with finance business partner

      • Bookings, revenue, profit metrics by product / geography with trends, ensuring those are readily accessible to each product team member and available for performance discussions end of each quarter
    • Budget planning, tracking spend to budget

    • Review department tools selection, optimize tooling to fit into budget, develop an ongoing budget and maintenance program for the tools

    • Facilitate cross-team deliverable creation and maintenance

      • Updated roadmaps

      • QBR presentations

      • User conference presentations

     

  • Qualifications

    Qualifications

    QUALITIES WE ARE LOOKING FOR:

    • You have previous experience in Product Operations, Program Management, Chief of Staff, Product Management, or similar role

    • You care how well the product organization scales and how efficiently each team member operates to achieve the desired customer and business results

    • Have great written and verbal communication skills to communicate decisions, processes, and trade-offs

    • Can develop an effective cross-department collaboration model

    • Experienced in partnering with and bringing into alignment multiple departments

    • Capture the data across departments and formulate a qualitative & quantitative understanding to be used to prioritize the problems to address

    Additional Information

    PLEASE INCLUDE THESE IN YOUR APPLICATION:

    • Your CV or LinkedIn profile

    • Why product operations is interesting to you

    NO AGENCY SUBMISSIONS 

    Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.