Job Description

As a User Experience Designer at Turnitin, you will work across the full product design process by collaborating closely with other designers, product managers, researchers, data and machine learning scientists, engineers, teaching experts, writers, and marketers to shape and ship exceptional user experiences — serving millions of students, instructors, and administrators in the global online education space. Our ideal candidate has a track record of contributing to projects throughout the full design cycle, leading to successful outcomes for both users and the business, as well as experience in at least one of the following areas: systems design, usability testing, and/or responsive design.

40% - DISCOVERY AND SHAPING 

• In partnership with a ux researcher, plan and execute a variety of user research and data collection methods to define, shape, and validate workflows, features, and user-facing communications to solve real problems.
• Understand Turnitin’s user and business needs and how to prioritize design work based on insights gained from qualitative and quantitative research.
• Create simple-to-complex prototypes that cover numerous interactions and scenarios.
• Create low-fidelity designs to efficiently communicate ideas to your team; e.g. workflow maps, low-fi sketches, and wireframes.
• Synthesize and communicate insights in succinct concepts and metaphors. 
• Collaborate closely with other parts of the organization to balance design ideas with technical possibilities.

40% - USABILITY AND IMPLEMENTATION 

• Deliver full lifecycle of designs that support the implementation and release process, e.g. high-fidelity visual design specs, motion prototypes, accessibility or edge case documentation
• Conduct usability research and other forms of data collection to drive iteration and ensure best-in-class usability.
• Regularly accept and manage feedback and constructive criticism from many internal and external stakeholders to iterate toward the best possible solution.
• Define accessible, inclusive, and highly-usable interactions without sacrificing aesthetics.
• Efficiently document and communicate designs in formats that are easy to understand and effective in driving the project’s next steps.
• Provide visual QA for implemented designs to ensure designs are built to spec.
• Uphold and push for design quality—with a deep appreciation for details.
• Contribute to the evolution of Turnitin’s design system and interaction pattern library by adding to and regularly improving our core stylistic guidelines, components, and interaction models.

20% - OWNERSHIP AND COMMUNICATION

• Inspire and help cross-functional team members build and operate with strong user empathy.
• Collaborate closely with cross-functional team members to elicit ideas and cultivate shared understanding. 
• Support Turnitin’s commitment to world class design by providing regular, constructive critique to other designers in design reviews.

QUALITIES WE’RE LOOKING FOR

• You design with an understanding of business needs and strategy. 
• You care tremendously about hearing from users and using their feedback to help guide your work.
• You are passionate about the balance between strong usability and world-class visual design.
• You understand and enjoy the experimental and iterative nature of product design teams.
• You enjoy digging into the details to define the best possible outcome. 
• You can adjust to changing focus, priorities, and tasks.
• You can work independently and meet deadlines.
• You have strong communication and presentation skills, written and verbal.
• You are an empathetic teammate and cross-functional partner.
• You have a bias toward action.

Qualifications

• Must provide a portfolio for consideration, showing how you design for user needs and iterate on those ideas based on user feedback, engineering constraints, and stakeholder desires
• 2+ years of experience as a UX designer, product designer, or related role. 
• Fluency in UX design and collaboration tools. (We primarily use Figma and Miro!)
• Great eye for design, with a strong understanding of both UX/UI design disciplines
• Experience with the product development life cycle, conducting user interviews, prototyping, and designing for multiple audiences and devices
• Strong facilitation and communication skills

Desirable

• Experience designing for education
• Experience designing on machine learning, data, or growth teams 
• Experience designing for mobile
• Background in web accessibility  
• Skills in data visualization
• Skills in HTML or CSS

Additional Information

Please note: You Must provide a writing examples for consideration and If you are chosen to interview, you must complete a writing exercise during our interview process.

OUR MISSION is to ensure the integrity of global education and meaningfully improve learning outcomes. 

OUR VALUES underpin everything we do.

• CUSTOMER CENTRIC - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

• PASSION FOR LEARNING - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• INTEGRITY - We believe integrity is the heartbeat of ExamSoft. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• ACTION & OWNERSHIP - We have a bias toward action and empower teammates to make decisions.

• ONE TEAM - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• GLOBAL MINDSET - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.