Job Description
OVERVIEW
Turnitin is seeking a Associate Relationship Manager to join our K-12 Sales Team. We are searching for people who demonstrate a passion for education and technology, are collaborative and entrepreneurial in spirit, and who can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.
The Associate Relationship Manager is responsible for managing a portfolio of current customers, ensuring district and school licenses are renewed. The Associate Relationship Manager engages as an advisor, and works closely with each district to ensure their success through regular calls and communication. You are also responsible for expanding Turnitin’s presence in each district through expansion of existing products, training and professional development, and the introduction of new products.
RESPONSIBILITIES:
Ensure an excellent experience with Turnitin by proactively working with existing accounts to improve adoption and usage of Turnitin products.
Manage renewals, professional services and new business growth within existing accounts.
Communicate and collaborate effectively across all internal teams
Proactively assess, clarify, and validate customer requirements and satisfaction by engaging key customer contacts in scheduled health checks
Conduct needs assessment and license usage analysis for renewals in order to promote products and services which improve and expand the customer experience
Inform accounts about features and benefits of products and services on a regular and proactive basis using a consultative sales process.
Document account needs and feedback, and share with sales leadership.
Ensure that accurate monthly, quarterly and annual forecasts are provided to manager
Demonstrate proper use and knowledge of Turnitin specific systems (Salesforce, usage reports, Zoom, etc)
Follow established processes, procedures and use of support materials to ensure efficiency and effectiveness in meeting each customer’s unique needs
Develop professional growth by reviewing trade publications, establishing and leveraging personal networks and participating in professional organizations and events
Demonstrate initiative to improve understanding of educational trends and legislation in territory.
Qualifications
BA/BS degree required
1-3+ years of experience in an account management or similar role preferred
Results driven self-starter
Strong interpersonal, communication and negotiating skills
Strong written communication skills
Excellent phone presence
Proven ability to work effectively with a team
Understanding of the educational technology industry
Familiarity with use of Apple computers and business applications (e.g. Gmail, Google calendar, Google docs, MSWord, Excel, PowerPoint, Salesforce.com
Additional Information
PLEASE NO AGENCY SUBMISSIONS OR CALLS. SEND RESUME AND COVER LETTER TO ------
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status, domestic partner status, AIDS or HIV status, height, weight, or association with members of a protected class.