Job Description

Minimum age requirement is 21.

Able to work in a smoking environment.

Must be able to stand for hours at a time.

Ability to work in fast paced environment.

Must be able to lift a minimum of 15lbs.

DESCRIPTION OF THE POSITION: Promotions Clerks primarily work marketing events including, gift giveaways, drawings, special events and tournaments. The Team Member will also be crossed trained in the Tuscany Players Club and will be responsible for promoting the success of the Players Club by assisting guests through the membership process and explaining the benefits of membership. This position does not require prior experience, training will be provided. Promotions Clerks must be able to follow instructions, pre-established guidelines, and possess good judgment to perform the functions of the job. PRIMARY DUTIES, RESPONSIBILITIES, AND TASKS: Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.

• Establish new guests with Players Club membership and aid in maintaining and updating guest accounts as needed. Responsible for signing up new players in the Players Club each week.
• Promote the success of the Players Club by explaining this marketing tool to guests, issuing membership cards, and demonstrating the various methods of use.
• Record information on new customers and update computer files as needed.
• Responsible for adhering to established cash control policies and procedures.
• Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
• Maintain a working knowledge of the Players Club to effectively explain all aspects to guests.
• Flexibility and adaptability to a changing clientele and environment.
• Maintains a working knowledge of company facilities, as well as special events on property, to advise guests and fellow Team Members of same, whenever possible.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.
• Other duties as assigned by management.