Job Description

SUMMARY OF POSITION/DAILY ACTIVITIES:

AEM is looking for a Customer Support member who will provide call center software application support and assist in developing and maintaining training and educational curriculum. This position is a Junior- to Mid-Level position with a strong opportunity for professional growth. The ideal candidate should be highly motivated, willing to learn, and able to travel up to 30% of their work schedule

BASIC QUALIFICATIONS/EXPERIENCE (THE REQUIRED QUALIFICATIONS WHICH ARE CRITICAL TO BE CONSIDERED FOR THE POSITION:

• Strong customer service aptitude and attention to detail;
• Experience developing customized educational curriculum, training materials, and course content for software applications and support tools;
• Good written communication and technical writing skills;
• Ability to present training sessions to user groups (both classroom and desk side training);
• Ability to troubleshoot effectively over the phone and via email;
• Experience with standard desktop applications and Internet browsers;
• Exceptional reasoning and problem-solving skills;
• Requirements:
• Selected applicants will be subject to a government “Secret Clearance” and private background investigation and must meet eligibility requirements for access to

Classified information;

• Work flexible hours on the support desk;
• Willing to travel;

DESIRED SKILLS/CERTIFICATIONS (ANY ADDITIONAL SKILLS DESIRED BUT NOT REQUIRED TO BE CONSIDERED FOR THE POSITION):

Twenty Bridge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status, or any other characteristic protected by law. – AA M/F/Vet/Disability

Federal law requires Twenty Bridge to verify identity and employment eligibility; with information from your Form I-9. The E-Verify system is used.

Company Description

In 2017, The Washington Post recognized us as one of the top places to work in the DC metropolitan region and Inc. Magazine recognized us as one of the fastest-growing private companies in the United States.