Job Description

TWO CHAIRS IS CONTINUING TO HIRE WITH ALL INTERVIEWING AND ON-BOARDING DONE VIRTUALLY DUE TO COVID-19. EVERYONE NEW TO THE TEAM, ALONG WITH OUR CURRENT STAFF, WILL TEMPORARILY WORK FROM HOME UNTIL IT IS SAFE TO RETURN TO OUR OFFICES.

ABOUT US 

We bring together an exceptional team of people at the intersection of clinical care, technology, and design. Though our backgrounds may be different, we're united by our collective personal experiences with the mental health care system and the desire to make it better. We strive to create a world where everyone has access to exceptional mental healthcare and to create a workplace where everyone has the opportunity to impact that mission. We are passionate about mental health and excited to be a part of a team that is bringing personalized, data-driven therapy to California and eventually nationwide.

ABOUT THE ROLE

As an Operations Associate on our Clinical Programs team, your work will ensure that we can continue to expand access to mental healthcare and grow rapidly while maintaining exceptional clinical quality and building a scalable business. You'll support the launch, improvement, and maintenance of our unique Clinical Programs. You'll collect and analyze client and clinician feedback, identify and operationalize improvements to our services, and build and maintain processes to support our clinicians and clients. You'll join a diverse team of strategy, operations, product, and clinical research / clinical program development experts. You'll partner closely with our clinical care, marketing, and technical teams. Finally, you'll develop a deep understanding of the needs of our clients and clinicians, and build close relationships with our clinical team, to support their needs. 

ABOUT YOU:

• Committed to delivering exceptional quality work
• Passionate about mental health
• Low ego and outcome-oriented
• Deeply empathetic
• Pragmatic

WHERE YOU'LL MAKE AN IMPACT:

• Develop and implement operational process improvements across our system
• Directly manage workflows that support the maintenance of our services and programs
• Serve as a point of contact for clinician questions and support related to programs
• Support the launch of new services. You will be the point person to get operational systems in place and do whatever it takes on the ground.
• Embed with our clinical team to gather feedback, understand pain points, and inform improvements to processes and tools
• Conduct client user research to understand pain points and identify improvements
• Communicate insights and status updates to team and company leadership

YOU'LL BE SUCCESSFUL IF YOU:

• Have 2+ years of experience in an operational and quantitative role (preferably in operations at a hyper-growth company)
• Possess strong statistical analysis skills and are proficient in Excel (SQLa bonus)
• Are hyper organized and unwilling to leave any detail unchecked
• Are an outstanding written and oral communicator
• Enjoy being in a dynamic job where no task is above or below you 
• Love building and optimizing operational processes
• Have demonstrated experience working independently, managing complex projects or workstreams, and delivering operational process improvements
• Have worked cross-functionally with a diverse set of teams / functions and are eager to partner with team members whose backgrounds differ from your own

MORE ABOUT OUR BENEFITS

Whether you work in our HQ office or at a clinic, Two Chairs is highly collaborative, and yes, fun! To support you at work we offer some fantastic perks and benefits that reflect our mission of self-care and support, including:

• Competitive salary and equity in a high growth start-up
• Ample paid time off to relax and recharge
• Comprehensive health benefits
• Professional development opportunities to support your learning & growth
• Yearly contributions to your healthcare FSA
• Wellness stipend
• Paid parental leave and lots more

Two Chairs is committed to building a culture of inclusivity, belonging, and safety. We believe that in order to achieve our mission we must foster a workforce that represents people from all identities, backgrounds, experiences, abilities, and perspectives. Our DEI efforts are grounded in employee support, education & advocacy, culturally-informed care, and ingrained in our hiring process.