Job Description

TYNDALE currently has an exciting opportunity for a KEY ACCOUNT MANAGER at Tyndale. Our Key Account Managers partner with our National Sales Executives and to provide ongoing exemplary account management and customer service to key accounts within a designated sales region. The primary focus of our Account Managers is to retain customers while promoting organic revenue growth, and to cultivate strong client relationships to ensure long-term satisfaction with Tyndale.

PARTIALLY REMOTE: Tyndale supports a strong work-life balance; this opportunity is a work from home role on a part-time, regularly-scheduled basis. We believe in hiring “smart, hard workers, who get the job done.” This partially remote job requires excellent communication and time management skills, and performance at a high level both in-person and when working remotely. There will be in-person events required for this role, so the ideal person must reside within a commutable distance from either our Headquarters in Pipersville, PA, or by our Distribution Center in Houston, TX.

RESPONSIBILITIES:

• Act as the main-point-of-contact for decision-makers of assigned key accounts, delivering customer service excellence, issue resolution and account retention;
• Maintain a high level of product knowledge; Stay current with product changes, industry standards;
• Partner with National Account Sales Executives and dedicated Account Specialists to cultivate a strong sales team environment;
• Travel to customers independently or with National Account Sales Executive offering presentations and demonstrations of our new/existing products and services; Occasionally attend Trade Shows;
• Manage and perform successful implementation of custom clothing programs and renewal programs for accounts < $50,000;
• Create, execute, and analyze standard and highly-customized sales reports to assigned customers offering knowledge of best practices and using product expertise to offer recommendations for program improvements;
• Establish and cultivate relationships with accounts through ongoing and follow up communication discussing account needs and satisfaction levels and working with internal resources to consistently meet those needs and resolve issues to the customers satisfaction;
• Effectively communicate timelines and priorities on all accounts with internal sales teams;
• Review all newly completed catalogs and order forms for accuracy before they are distributed to customers;
• Work closely with dedicated Accounts Receivable Representative to ensure accurate billing information;
• Schedule and coordinate fittings with customers and internally with Field Sales teams.

QUALIFICATIONS:

• Minimum 2-years’ experience in sales support or customer support roles; previous Account Management experience highly preferred;
• Proficiency in MS Office, Adobe Acrobat, previous experience with MAS 500 a plus;
• Advanced user of Microsoft Excel – able to create pivot tables, V and H- lookups, Data sort and Filtering;
• Ability to understand and explain information of a technical nature;
• Ability to learn quickly and work independently;
• Excellent verbal and written communication skills;
• Excellent problem resolution skills;
• Strong attention to detail; perform at high level of accuracy and efficiency;
• Strong interpersonal skills; proven ability to quickly build effective relationships;
• Excellent time management skills required as you must be on-time for customer meetings 100% of the time;
• Strong organizational skills;
• Ability to travel as needed, both nationally and regionally via air and car approximate travel 25%;
• Current valid driver’s license required.

BENEFITS:

• Competitive pay-rate;
• Great family-friendly culture, with proven track record of company growth;
• Comprehensive benefits package including Medical, Dental and Vision insurance; 401k with company match; Tuition Reimbursement; Paid Holidays, Jury Duty and Bereavement Leave, STD/LTD, Company-wide Bonus Plan, and product discount;
• Complete Wellness program includes free healthy snacks, on-site fitness equipment, On-Demand fitness classes, and a corporate discount on health-tracking devices;
• Generous Paid Time Off Package.

QUALIFIED CANDIDATES ARE ENCOURAGED TO APPLY ON OUR WEBSITE, WWW.TYNDALEUSA.COM/CAREERS.

E.O.E

Company Description

Quality is woven into the fabric of Tyndale as a company. Our customers, our employees, and our integrity are as important to us as the clothing we supply. We are committed to: The Customer, Our Employees, Quality, & Integrity. These values are exhibited in every phone call, every order, and every shipment that you receive from us. Tyndale provides a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing in managed apparel programs driven by over 30 years of FR experience. We are dedicated to continually raising the bar on the products and services we offer, and look forward to demonstrating this commitment by striving to exceed your expectations each and every day.