DESKTOP COMPUTER & SYSTEMS SUPPORT SPECIALIST INFORMATION TECHNOLOGY
CLASSIFICATION: Level 2 / Class Code 1530 / Non-Exempt / Full-Time / Benefited / Represented
HIRING SALARY RANGE: $25.51 - $34.31 per hour (commensurate with qualifications)
THE ROLE
The person in this position will be the first line of contact for IT support questions, collaborating with other IT infrastructure teams (Audio Visual, Network, Software Development), and will manage the HelpDesk ticketing system and the room reservation system.
RESPONSIBILITIES
Typical duties and responsibilities consist of, but are not limited to, the following:
- Provide Tier1 technical support, resolving desktop support requests and inquiries.
- Provide management of day-to-day ticket flow; working with leadership to set daily priorities to meet department goals.
- Create baseline Help Desk performance report and reporting cycle.
- Build a Help Desk knowledge base focused on customer support and constant improvement.
- Establish an IT training program for student workers so that they may successfully deliver technical support and services.
- Facilitate successful IT onboarding and off-boarding of new students, faculty and staff.
- Learn and apply Windows system administration principles in the fields of account administration and classroom computer management.
- Provide Tier1 computer hardware movement coordination and support.
- Manage the Astra room reservation system.
- Learn and comply with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels.
- Participate in special projects and perform other duties as assigned.
REQUIREMENTS
EDUCATION AND EXPERIENCE
- Bachelor's degree in Computer Science or a related field preferred. Appropriate additional experience beyond the minimum required experience may be substituted for education.
- Minimum 3 years-experience in desktop administration required.
KNOWLEDGE, SKILLS & ABILITIES.
- A positive attitude and ability to develop productive relationships with staff at all organizational levels.
- Desktop Oriented (MS office, various software, Operating systems, troubleshooting, printers); understanding of security issues involved in Windows computing.
- Working knowledge of IT platforms: Microsoft Windows 7 and later, Mac OSX.
- Working knowledge of Windows Server systems, including System Center, Group Policy, PowerShell.
- Working knowledge of Networking/WiFi protocols and standards.
- Ability to explain networking concepts and trade-offs to a wide variety of technical and non-technical audiences.
- Understanding of VOIP protocols and applications (Skype for Business, Microsoft Teams, Zoom, etc.).
- Ability to lift and carry PCs and peripherals up to 50 pounds.
- Ability to multi-task.
BENEFITS
HEALTH AND WELFARE BENEFITS
- Comprehensive medical, dental and vision insurance coverage
- Flexible Spending Accounts for transportation-related, healthcare and dependent care expenses
- Employee Assistance Program
FOR YOUR FINANCIAL FUTURE
- Life Insurance, Disability Insurance, and Legal Insurance
- University of California Retirement Plan (a defined benefit plan)
- Deferred Compensation Plans/Pre-tax Retirement Savings Programs
FOR YOUR WORK/LIFE BALANCE
- Fifteen paid holidays per year
- Generous vacation and sick leave
- Commuter Benefits Program
THE HIRING PROCESS
THIS POSITION HAS BEEN DESIGNATED AS “SENSITIVE” AND REQUIRES A PRE-EMPLOYMENT BACKGROUND CHECK.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact Human Resources if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodation include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
WHAT TO EXPECT
Applicants who meet the position requirements will be competitively evaluated to identify the individuals whose breadth and depth of experience and education most closely relate to the stated requirements and the needs of the College. Depending on the quality and number of the applications received, only the better qualified applicants may be contacted for an interview. THE POSITION IS OPEN UNTIL FILLED.
The skills listed above are comprehensive, and we understand there are great candidates who possess only a subset of those skills, or who have other important skills. If you match some of these skills, please do not hesitate to apply.
UC Hastings College of the Law is an equal opportunity employer. UC Hastings strives to provide a diverse and inclusive educational environment that fosters cultural awareness, mutual understanding and respect. UC Hastings College of the Law is interested in candidates who will contribute to diversity and equal opportunity in higher education through their teaching. Qualified women and members of underrepresented minority groups are strongly encouraged to apply.