OMBUDSPERSON

Chancellor & Dean's Office

Classification: Level 4 / Class Code 6111 / Part-Time (37.5%) / Exempt / Benefited

Anticipated Hiring Rate: $37,500 (based on a full-time rate of $100,000)

THE ROLE and RESPONSIBILITIES

The ombudsperson provides impartial conflict resolution services to all members of the UC Hastings campus community. Conflict resolution services include consultation, negotiation, mediation and problem solving. The ombudsperson may receive a wide range of complaints from faculty, students, staff, and administrators. They are expected to exercise judgement in selecting methods, techniques and evaluation criteria to facilitate equitable resolutions that are mutually satisfactory to all parties of a conflict.

Typical duties and responsibilities consist of, but are not limited to, the following:

• Utilizes best practices for mediation and resolution of complex issues.
• Conducts confidential, neutral, and independent informal inquiries of a wide range of complaints.
• Works with all departments and constituencies to clarify issues and explain options available for the resolution of complaints. Recommends steps towards resolution and appropriate action.
• Assists units to identify and resolve concerns and, if appropriate, conducts interviews to understand the context or background of the issue(s).
• Establishes operations, consistent with professional ombuds practice, and adheres to The International Ombudsman Association Standards of Practice and Codes of Ethics.
• Serves as a campus consultant for senior officials who are formulating policies and procedures.
• Develops and conducts training sessions and information sessions for the campus community about the ombuds role in conflict resolution.
• Develops and maintains publications that inform the campus community about the ombuds services.
• Other duties as assigned.

REQUIREMENTS

EDUCATION AND EXPERIENCE

• Bachelor's degree required
• At least 3 years of experience as an organizational ombuds, a professional mediator, conflict resolution specialist, organizational development professional, or other similar role.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of the nature of conflict and conflict resolution and mediation techniques and principles;
• Expect conflict resolution and mediation skills and skills in developing effective options for conflict resolution;
• Knowledge of the appropriate role of the Ombuds, the code of ethics, and the standards of practice;
• Expert interpersonal communication skills to work effectively with a broad range of divers populations within a complex and multi-layered organization;
• Skills in research assessment, critical thinking, and problem-solving;
• Ability to understand the gravity and impact that various issues may have on a public institution, internally and externally;
• Ability to work collaboratively to build and sustain highly effective and positive relationships at all organizational levels in order to promote systemic change
• Ability and willingness to travel to the annual Ellucian Conference, as necessary.

THE HIRING PROCESS

Failure to provide the information as required on the application and/or instructions to apply shall immediately disqualify an applicant from employment consideration .

Please note: This position has been designated as “sensitive” and requires a pre-employment background check.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact Human Resources if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodation include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

WHAT TO EXPECT

Applicants who meet the position requirements will be competitively evaluated to identify the individuals whose breadth and depth of experience and education most closely relate to the stated requirements and the needs of the College. Not all applicants will be contacted for an interview.

The position is open until filled.

The skills listed above are comprehensive, and we understand there are great candidates who possess only a subset of those skills, or who have other important skills. If you match some of these skills, please do not hesitate to apply.

UC Hastings College of the Law is an Equal Opportunity Employer. UC Hastings strives to provide a diverse and inclusive educational environment that fosters cultural awareness, mutual understanding and respect. UC Hastings College of the Law is interested in candidates who will contribute to diversity and equal opportunity in higher education through their teaching. Qualified women and members of underrepresented minority groups are strongly encouraged to apply.

UC Law SF prohibits discrimination against any person employed; seeking employment; or applying for or engaged in a paid or unpaid internship or training program leading to employment with UC Law SF on the basis of race, color, national origin, religion, age, sex, gender, sexual orientation, gender expression, gender identity, gender transition status, sex- or gender-stereotyping, pregnancy, physical or mental disability, medical condition (cancer-related or genetic characteristics), genetic information (including family medical history), ancestry, marital status, citizenship, or service in the uniformed services, including protected veterans.

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