POSITION SUMMARY:

Patient Ambassadors are our liaisons to our patients. Using strong customer service skills, a patient ambassador conducts patient contacts via phone and/or video and documents, resolves, or refers to any complaints or concerns the patient and/or family members may have regarding their experience with UCM Digital Health. 

POSITION OBJECTIVE:

Patient Ambassadors represent what is special about UCM Digital Health. Our care for the patient and commitment to their wellness is the focus of the patient ambassador. A positive attitude, a compassionate mindset, and the willingness to work with a highly functional team.

SHIFTS AVAILABLE: 

1. 7:00am-3:00pm

2. 11:00am-7:00pm

3. 3:00-11:00pm

+--------------------------------------+--------------------------------------+ | | SUMMARY OF RESPONSIBILITIES AND | | | DUTIES: | +--------------------------------------+--------------------------------------+ | | 1. Conduct patient callbacks within | | | the confidentiality and privacy | | | policies of UCM Digital Health | | | 2. Document each patient | | | interaction ensuring actionable | | | data is collected on each | | | encounter | | | 3. Represent UCM Digital Health | | | with the utmost professionalism | | | and respect | | | 4. Redirect patients into the UCM | | | Digital Health system if | | | additional consultation is | | | requested | | | 5. Keep Care Coordinators, Team | | | Leaders, and Department | | | Directors informed to unique | | | patient needs and circumstances | | | 6. Adhere to all corporate | | | Information Security policies | | | and procedures.  Identify any | | | breaches or potential breaches | | | of corporate Information | | | Security standards and | | | communicate those to appropriate | | | individuals.   | | | 7. Maintain integrity, | | | availability, and | | | confidentiality of all PHI. | | | 8. Adhere to HIPAA standards for | | | information security, privacy, | | | and confidentiality. | +--------------------------------------+--------------------------------------+

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities.

EDUCATION: 

• High-school diploma or equivalency required; Associate's degree a plus.

.COMPETENCIES/EXPERIENCE:  

• 2 years of call center, customer service, or direct patient care required.
• 1 year of working with blended technology platforms (i.e., software platforms, customer databases, dispatch CAD, call center, and telephony systems).
• Strong ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
• Ability to manage time effectively and handle both internal and external conflicts
• Excellent interpersonal, communication and diplomacy skills; the ability to interact effectively in person (remote) and in writing with people of various professional and cultural backgrounds; prior exposure to a diverse, multicultural work environment.
• The ability to communicate fluently in English; bi-lingual or multi-lingual is a plus.

WORK ENVIRONMENT:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machine. PHYSICAL DEMANDS:

Occasional (0-40%)/ Frequent  (41-71%)/Constant (72%-100%)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Constant computer work which may require repetitive motion, prolonged periods of sitting and sustained visual and mental applications and demands.
• Occasional lifting, bending, pulling, collating, and filing, some of which could be heavy (>10lbs)

OTHER DUTIES

This job description is intended to convey information essential to understand the scope of the position.  It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Duties, responsibilities, and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

UCM Digital Health maintains a strong policy of equal opportunity in employment. It is out objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation, or identity, national origin, age, disability, veteran status or any other characteristic or status protected by applicable federal, state or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and termination.