Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Vision insurance

Company Overview

Vitel Global is a highly innovative AI based UCaaS provider, that is heavy in R&D with over 200 developers globally. Unlike other UCaaS providers in this space, innovation drives our GTM strategy, through continuous product development, and a focus on creating advanced features, and solution sets for the SMB to Mid-Enterprise markets.

Through continuous innovation and product development, Vitel is transforming the ease of communications for B2B with products such as our built-in voice-to-voice translations services in video conferencing, built in note taker, voice analytics, 60+ AI Assistants, voice enabled avatar website chat bot (100+ languages), plus other meaningful bolt on solutions. Beyond this, Vitel provides additional services like AI Scrubbed Lead Gen Lists, and supporting AI Assistants to help drive inbound and outbound revenue, which ultimately helps round out our “Business in a Box” philosophy.

Job Description

The UCaaS Sales Engineer partners with the sales and Channel teams to design, present, and support cloud communication solutions for prospective and existing customers. This role combines deep technical knowledge with strong communication skills to translate business needs into scalable UCaaS solutions. This job requires up to 50% travel for customer sites, partner visits, tradeshows, etc.

Key Responsibilities

Pre-Sales Support

Partner with Account Executives & Channel Managers to identify customer needs and technical requirements

Lead discovery calls to assess current telecom/IT environments, and determine future needs

Design tailored UCaaS solutions (VoIP, collaboration tools, contact center, API & AI integrations)

Deliver product demonstrations and technical presentations

Solution Design & Architecture

Create high-level and detailed solution designs

Ensure compatibility with customer infrastructure (network, security, endpoints)

Recommend best practices for deployment and scalability

Support RFP/RFI responses with technical input

Customer Engagement

Act as the technical advisor and trusted consultant during the sales cycle

Address customer concerns around reliability, security, and performance

Provide proof-of-concept (PoC) support and pilot deployments

Sales Collaboration

Support deal strategy and positioning,

Help articulate value propositions and ROI

Assist in closing deals by resolving technical objections

Post-Sales Handoff

Work with implementation and support teams to ensure smooth onboarding

Document solution architecture and customer requirements

Required Skills & Qualifications

Technical Skills

Strong knowledge of:

VoIP/SIP protocols

Networking fundamentals (QoS, VLANs, firewalls, VPNs)

Cloud platforms and SaaS delivery models

Experience with UCaaS platforms (e.g., RingCentral, Zoom, MS Teams, Mitel, Avaya)

Understanding of integrations (CRM, APIs, contact center tools)

Understanding of AI Tools, and an interest in being part of a leading-edge technology development

Soft Skills

Strong presentation and demo skills

Ability to translate technical concepts into business value

Excellent communication and customer-facing abilities

Problem-solving and consultative mindset

Experience

2–7+ years in sales engineering, solutions engineering, or telecom/IT roles

Experience in UCaaS, CCaaS, or telecom is highly preferred

Preferred Qualifications

Certifications (e.g., Cisco, Microsoft, or vendor-specific UCaaS certs)

Experience with contact center solutions (CCaaS)

Familiarity with security and compliance standards (HIPAA, SOC 2, etc.)

Typical Tools & Technologies

VoIP/SIP tools (e.g., Wireshark, softphones, desk phones, mobile applications)

CRM platforms like Salesforce

Network diagnostic tools

Demo environments and sandbox systems

Success Metrics

New Logo & Upsell win rate and technical close support

Customer satisfaction during pre-sales

Accuracy and scalability of solution designs

Time to deployment and handoff efficiency

This is a remote position.