Benefits:
Free and Highly Discounted Education Resources
Bonus based on performance
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Training & development
Wellness resources
We are looking for highly energetic, friendly, extroverted and professional individuals. The Sales and Operations Manager (SOM) at UFC GYM, you will be the face of our brand, ensuring every member and guest enjoys a welcoming, informative, and entertaining experience. Your primary responsibility is to drive membership growth, guarantee exceptional service, and maintain a clean and well-maintained facility. The SOM is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting. Additionally, you will play a role in hiring, training, and supervising of front desk staff, resolve membership issues, and uphold company standards.
ESSENTIAL DUTIES & RESPONSIBILITIES
Lead Generation & Appointment Booking
Engage in external marketing, promotions, and prospecting, including off-site promotions and building relationships with local businesses to generate leads
Utilize internal marketing strategies to collect leads from current members through relationship-building and referral initiatives
Meet or exceed monthly appointment goals and ensure appointments translate into guest visits
Drive membership sales through productive phone activities
Guest Touring, Membership Presentations, & Personal Production
Conduct fitness tours for all guests, ensuring each is presented with membership options according to company guidelines
Utilize approved sales presentations to enroll new members and meet personal sales goals
Attach private coaching packages to 20% or more of new member enrollments
Customer Service
Follow up with newly enrolled members to ensure satisfaction and exceed expectations
Provide exceptional customer service during all interactions with guests
Assist in maintaining a clean and operational facility
Address and resolve member concerns and complaints professionally
Facility Operations
Monitor club facilities and equipment, resolving or escalating issues promptly
Manage inventory receiving and control activities according to company guidelines
Collect dues and address past-due accounts, ensuring compliance with company policies
Optimize retail merchandising and display according to company standards
Supervise point-of-sales operations and maintain accurate revenue reports
Miscellaneous
Adhere to set schedules and attend mandatory meetings
Follow uniform policy guidelines
Record time worked accurately and adhere to company timekeeping policies
REQUIRED QUALIFICATIONS
Knowledge, Skills & Abilities
Proficiency in sales practices and techniques
General understanding of the fitness industry
Computer literacy
Strong interpersonal and customer service skills
Self-motivated with excellent organizational skills
Ability to work collaboratively in a team environment
Minimum Experience
1-2 years of sales experience, preferably in fitness or service (auto, real estate, hospitality, etc) sales
Minimum 2 years of experience in the health and fitness industry, with managerial experience preferred
Experience in health clubs or the hospitality industry is advantageous
Minimum Certifications/Education Level
Bachelor’s degree in disciplines such as: business, sales, marketing, health & fitness
Current CPR/AED certification (opportunities to obtain this in first week of employment)
Physical Requirements
Ability to stand for up to 7 hours a day
Ability to take UFC Gym Classes
Ability to lift and carry 20-30lbs
Must possess a valid driver's license and be able to drive when necessary
This position description outlines the primary duties and responsibilities of the Sales and Operations Manager role at UFC GYM. It is not exhaustive and does not encompass all tasks. The order of duties listed is not indicative of priority.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.