Love fitness? Ready to Have Fun? Ready to work in an exciting, high energy training facility with awesome people who love exercise and fitness? Then the UFC Gym Membership Specialist (MS) is for you! MS represent the UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving new potential members into the gym to deliver outstanding customer services with providing information to generate leads, give club tours, process telephone inquiries, setting appointments for guests/potential members, and closing membership sales. The MS also provides outstanding customer service to our current members. This job responsibilities/service must translate into exceeding personal revenue targets (sales goals) issued by management through both internal and external prospecting/lead management.
ESSENTIAL DUTIES & RESPONSIBILITIES
Lead Generation & Appointment Booking
External/outside of the club marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of the UFC Gym, classes, programs, services and membership opportunities ultimately resulting into leads. (A lead is a non-member’s name and contact information.)
Internal marketing and prospecting. This includes collecting leads/referrals at the point of enrollment/membership sales and from the current member base through relationship building and referral tables. These activities must translate into lead gathering.
Book/make membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the General Manager.
Ensure that appointments are booked, shown and closed to meet or exceed monthly guest goal set forth by the General Manager.
Guest Touring, Membership Presentations, & Personal Production
Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym as detailed in the Membership Specialist Playbook. (These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing/sales) and enrolling with Personal Training (25%).
Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing/sales of guests.
Ensure Personal Sales Financial goals are met or exceeded each month
New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).
Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement.
Customer Service
Follow up with members that have enrolled to ensure we are exceeding expectations.
Provide the highest level of customer service possible when communicating and interacting with guests.
Assist in maintaining a clean and operational facility.
Miscellaneous
Sales Schedule: Schedules are set a month in advance and given during the first week of each month and approved by the General Manager. All Membership Specialist must be available to work Weekends and Holidays. Requests for days off must be given in writing and exceptions can be made by the General Manager.
Mandatory Meetings: Monthly “All Team Meeting” and “Daily Production Meetings” are mandatory.
Uniform Policy: The Membership Specialist uniform consists of a UFC Gym shirt, Jeans (Blue or Black) in good condition with no rips or holes. Casual Dress Shoes worn be in good condition. Black jackets may be worn.
Timekeeping: Membership Specialists must record time worked while using the company check-in system. Membership Specialists must be in uniform and perform work activities when punched in. Specialists must also punch out for lunch with-in 5 hours and working off the clock in not permitted. In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn in to management.
REQUIRED QUALIFICATIONS:
Knowledge, skills & abilities
In-depth knowledge of sales practices and techniques.
General understanding of Fitness Industry.
Ability to work with computers.
Must have good interpersonal communication skills.
Excellent customer service skills
Independent, self-starter with strong organizational skills.
Must be a team player
Minimum certifications/educational level:
High school degree or GED required.
Must complete company sales training and orientation program.
Minimum experience:
1-2 years sales experience preferred.