Job Description

AT UFCW & EMPLOYERS TRUST, WE ARE CURRENTLY SEEKING SEVERAL HEALTH & WELFARE MEMBER SERVICES REPRESENTATIVES TO JOIN OUR TEAM IN CONCORD! WE ARE HIRING FOR ON-SITE PERMANENT POSITIONS DURING COVID-19!

PLEASE APPLY FOR THIS POSITION THROUGH OUR COMPANY WEBSITE AT HTTPS://WWW.UFCWTRUST.COM/CAREERS.ASPX

WE OFFER:

· A great work environment! Our employees’ average tenure is 10 years. We are friendly, passionate, hard-working and fun!

· $27.16 an hour with scheduled yearly increases

· First class benefits (medical, dental, vision) with no premiums for employees and low premiums for dependents

· Generous Paid Time Off and Sick Time

· Generous holidays (92 hours per year)

· 401(k) match

· Pension Plan

· Complimentary coffee service everyday

· Fun events

· Free parking

· COVID safety measures (masks, hand sanitizer, disinfecting supplies, enhanced cleaning measures, social distancing, etc.)

· A variety of paths for career advancement and opportunities to grow professionally

THE ROLE:

· Understand our Health Plans.

· Provide answers and solutions to our members’ benefit questions.

Note: This position does include a requirement to be on the phones up to 7 hours per day.

· Guide, comfort, and provide OUTSTANDING service to all members.

· Live our core values of trust, integrity, respect, teamwork, empathy, commitment, financial prudent, and innovation.

WHY OUR CURRENT HEALTH & WELFARE MEMBER SERVICE REPRESENTATIVES LOVE THEIR WORK?

· “My favorite thing about being a Health & Welfare Member Services Representative is getting to help the members and dependents understand how to best use their benefits, minimize their out of pocket costs and understand what would normally be confusing claims issues. I really love when I can help get something corrected with a claims issue and I get to report the good news to the member; they are so grateful!”

· “Every day is different. It’s most rewarding when you are able to assist a member in navigating the world of insurance and how to get the most out of their plan.”

WHAT SHOULD YOU BRING TO THE ROLE?

· A high school diploma and 1 year of customer service

· Strong communication and organization skills

· Experience with the Microsoft Office

· Hunger to work hard and help your team succeed

· A positive, humble attitude

· A passion for helping people and a knack for being “people smart”

NOTE: THIS POSITION IS SUBJECT TO A PRE-EMPLOYMENT NEGATIVE DRUG SCREEN AND SATISFACTORY COMPLETION OF A BACKGROUND CHECK AND REFERENCE CHECKS.