UIS Technology Partners is seeking a full time Desktop Support Technician to perform the following IT services:
Provide initial setup, support, troubleshooting, repair, and preventative maintenance for multiple devices (PCs, Laptops, MACs, Chromebooks, iPads).
The position will have one primary job site located at a school in East San Jose. The preferred start time is between 7-8am.
Position Duties include:
Provides technical support to all employees and students
Streamline 1:1 program; establish systems and structures for student computer use
Maintains technology equipment inventory
Orders related supplies
Chromebook device repairs
Meet regularly with school technology committee
Identifying and troubleshooting network issues as needed and in a timely manner
Professionalism when resolving service delivery and client issues in a timely manner
Identifying and escalating business and technical challenges as appropriate and in a timely manner
Working in a team environment in addition to the ability to work independently
Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed
Available for emergency responses as needed
Can continually demonstrate excellent customer service skills by:
Creating a positive impression at all times with all customers.
Increasing customer satisfaction through effective and timely communication in person, through email and by phone
Making all customers feel valued on an ongoing basis through establishment of rapport and relationship building
Providing value to customers with difficult issues through use of good listening, communication, and problems solving skills
Experience Requirements (Hands-on)
Microsoft Operating Systems Windows 7, Windows 10, MAC OS, Chrome (3 yrs)
Microsoft Office Applications (3 yrs)
Knowledge of Google Apps a plus
Physical Requirements: exerting 20-50 pounds of force occasionally, or 10-15 pounds of force frequently. Ability to lift 20 pounds
Salary & Benefits
$18-22 per hour
Medical with choice of HMO, PPO, POS medical plans for employee, family and domestic partner
Dental insurance plan for employee, family and domestic partner
Vision plan for employee, family and domestic partner
Holidays and PTO Time
New Employee Referral Bonus Plan
New Client Referral Bonus Plan
Industry Training
Mileage Reimbursement