UIS Technology Partners is seeking a full time Desktop Support Engineer to perform the following IT services:

Provide initial setup, support, troubleshooting, repair, and preventative maintenance for multiple devices (PCs, Laptops, MACs, Chromebooks, iPads).

POSITION DUTIES INCLUDE:

• Provides technical support to users
• Maintains technology equipment inventory
• Identifying and troubleshooting network issues as needed and in a timely manner
• Professionalism when resolving service delivery and client issues in a timely manner
• Identifying and escalating business and technical challenges as appropriate and in a timely manner
• Working in a team environment in addition to the ability to work independently
• Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
• Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed
• Available for emergency responses as needed

Can continually demonstrate excellent customer service skills by:

• Creating a positive impression at all times with all customers.
• Increasing customer satisfaction through effective and timely communication in person, through email and by phone
• Making all customers feel valued on an ongoing basis through establishment of rapport and relationship building
• Providing value to customers with difficult issues through use of good listening, communication, and problems solving skills

EXPERIENCE REQUIREMENTS (HANDS-ON)

• Microsoft Operating Systems Windows 7, Windows 10, MAC OS, Chrome (3 yrs)
• Microsoft Office Applications (3 yrs)
• Knowledge of Google Apps and Office 365 a plus
• Physical Requirements: exerting 20-50 pounds of force occasionally, or 10-15 pounds of force frequently. Ability to lift 20 pounds

SALARY & BENEFITS

• Medical with choice of HMO, PPO, POS medical plans for employee, family and domestic partner
• Dental insurance for employee, family and domestic partner
• Vision plan for employee, family and domestic partner
• Holidays and PTO Time
• New Employee Referral Bonus Plan
• New Client Referral Bonus Plan
• Industry Training
• Mileage Reimbursement