UX Designer


UX Designer

San Francisco, CA
Full Time
  • Responsibilities


    UJET is reimagining customer support with leading innovation to modernize the customer service experience. With a passion for improving the customer experience, our tools offer a multichannel solution for voice, web, text and mobile app support. Compliant with SOC2 Type II and HIPAA certifications, security and data protection are paramount to the success of our partnerships. Companies like Nest, Instacart, Postmates, Brex and GBM trust UJET to optimize and modernize customer support and offer global reliability, security and scaling across the world. Customer support must be seamless for the consumer, must empower agents with the best tools to solve problems and enable brands to present the best support experience possible. UJET is the only option for enterprise companies that want to future-proof support.


    We are seeking a Sr. UX/Product Designer to join our growing San Francisco team! The Sr. Designer drives the UX direction of our products and services and has the ability to gain a deep understanding of the detailed interworking of our product's complex services yet can carve out elegantly simple solution for our users. You are passionate about making a big impact in the daily lives of users with beautiful designs and simple experiences and have the ability to work closely with diverse cross-functional teams while being exposed to product applications in a variety of market verticals.


    • Lead UX design from product concept to shipping
    • Solve UX problems with bold innovation and creative perspective
    • Promote the user experience design perspectives within product/engineering team
    • Be a tireless user advocate


    • 5-7 years' related experience
    • SaaS B2B design experience
    • Strong IxD/UX/product design portfolio including mobile and web apps
    • Razor-sharp execution & eagerness for perfection
    • Skill set coverage from concept design, information architecture, wireframing, to collaboration with PM/Dev/QA teams
    • Highly efficient and self-driven
    • Excellent communication skills - written, verbal, and presentation
    • Quick learner
    • Ability to work in a dynamic, fast-paced start-up environment


    In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, catered lunches Monday through Thursday, monthly game nights, and more!

    UJET is an Equal Opportunity Employer