UJET is reimagining customer support with leading innovation to modernize the customer service experience. With a passion for improving the customer experience, our tools offer a multichannel solution for voice, web, text and mobile app support. Companies like Nest, Instacart and Postmates trust UJET to optimize and modernize customer support and offer global reliability, security and scaling across the world.
Level 3 support for customer issues: triaging and investigating bug reports, making and deploying fixes to frontend and backend services, and managing escalations to other teams
Developing tools, automation, and monitoring based on observations of customer support trends
Supporting essential internal tooling used by our Customer Support teams to solve customer problems, and looking for more opportunities to empower our Customer Success teams
Developing a strong understanding of our products and services
Regular on-call rotations, where you will help troubleshoot and manage communication during emergencies
POSITION AND TEAM OVERVIEW
Customer Support Engineers connect our Customer Support and Customer Success Management / Implementation teams to our Engineering organization. We dig into complex customer issues, build tools, squash bugs, and coordinate in-depth investigations across multiple groups. We love the challenge of balancing tricky support issues against the need to solve systemic problems and understand the components that make our products work.
We're looking for excellent communicators and creative thinkers who can identify the root cause of an issue quickly and accurately under pressure. In the process, you'll learn all about how our infrastructure fits together to reimagine customer support with multi-channel, natively mobile solutions. Because we regularly work with a variety of programming languages and tools, an excitement for learning and the ability to do so quickly and independently will help you find success in this position.
Customer Support Engineering is passionate about supporting our customer-facing teams, improving our product, working together to solve intricate problems, and helping each other develop professionally.
If you're excited about this challenging and rewarding role and thrive in a dynamic, collaborative environment, please submit your cover letter and resume. We're looking forward to hearing from you!
PLEASE INCLUDE A COVER LETTER WITH YOUR RESUME AND APPLICATION IN ORDER TO BE CONSIDERED.