ABOUT US

Our dedicated team and awesome technology are disrupting the customer support space. Our SaaS platform replaces all of the convoluted systems, lines, and contact numbers of standard customer support with a stunningly simple SDK and Smart Actions – fingerprint, verification, real-time sharing (videos, photos, and screenshots) and effortless in-app texting - plus all data is encrypted, keeping customer data secure. We take the frustration out of customer support and in turn, provide a sleek, secure, and modern smartphone-era experience. Join our team as we revolutionize the customer experience!

OPPORTUNITY 

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our customer support product.  This position reports to the Head of Customer Service and is responsible for creating, maintaining and distributing external-facing documentation, how-to guides, and other collateral.

RESPONSIBILITIES

• Work with internal teams to gain a deep understanding of product capabilities and documentation needs
• Research, write and maintain product documentation, release notes, and other technical literature that is appropriate for its intended audience
• Publish and update online documentation on our customer support portal
• Write easy-to-understand user interface text, online help and developer guides
• Create tutorials to help end-users 
• Analyze existing and potential content, focusing on continuity of style, consistency, reuse, and single-sourcing opportunities.  Make recommendations for documentation tools/platforms to enable multi-purposing of content
• Manage updates and revisions to technical documentation

REQUIREMENTS

• Proven experience in a technical writing position for a SaaS product
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and graphics
• Excellent written and verbal communication skills
• Strong attention to detail
• Able to write in explanatory and procedural styles for multiple audiences
• Skilled at prioritization and multi-tasking.  Able to thrive in a fast-paced startup environment
• Bachelor's degree in Computer Science or Engineering preferred but not required, or equivalent.
• Basic telecom and/or network familiarity a plus

PLEASE INCLUDE TWO WRITING SAMPLES WITH YOUR COVER LETTER TO BE CONSIDERED FOR THIS POSITION - AN INTERNAL PRODUCT TECHNICAL DOCUMENTATION SAMPLE, AND AN EXTERNAL-FACING TECHNICAL DOCUMENTATION SAMPLE.  

COMPLIANCE RESPONSIBILITIES

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

WHY UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, catered lunches Monday through Thursday, monthly game nights, and more!

UJET IS AN EQUAL OPPORTUNITY EMPLOYER